Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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For the most part, I have enjoyed my employment here. I just wish that everyone was held to the same standards.
Briefly describe your overall experience at your company
No day is the same as the day before, I do different jobs everyday. I do love the clients, the work, and my co-workers.
What is the best part about your compensation package?
The healthcare coverage, life insurance coverage(s), 401k
What are some of the best things about your team?
We are becoming more cohesive as a team.
What is the best part about your compensation package?
I do appreciate the health coverage and the 401K.
What are some of the best things about your team?
We ARE A TEAM! We work well together.
What are some of the best things about your team?
Most of my co-workers are here to work, they take pride in their work and they love their clients.
What is the best part about your compensation package?
I appreciate my health coverage, with family members who have medical problems - it's comforting to know I have it.
What makes you most happy at work?
The work I do for our clients, I really enjoy knowing that I make a difference for them with the work that I do.
What does the leadership team need to get better at?
COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.
What is most positive about the culture and environment at your company?
The diversity of the lower level employees, almost everyone that I have had any dealing with has been extremely nice and very helpful. I would say that they are the ones that make Zenith what it is.
What does the leadership team need to get better at?
Stop trying to get new clients until they fix all that is wrong with our systems, get our systems and the apps used by employees current since all of our apps are outdated and no longer supported by the manufacturer. Improve the opinions of existing clients so they are happy with us again.
What does the leadership team need to get better at?
They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.
What's going wrong and how can it be improved?
The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!
What's going wrong and how can it be improved?
We don't know from one day to the next if our office will be open next month, let alone next week. The work is being sent to other offices where they know nothing of our clients and how our office does the work, things are being messed up and it feels like they are using that to shut us down.
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