Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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It started out great, thought I would get my foot in the door and advance, that's not the case here. Managers don't know the value/experience of their team members. There is a major lack of communication at all levels, sometimes zero response to emails from leadership and including HR Recruiters.
Posted a month ago
What makes you most happy at work?
The comradery of my team and our interactions
What is most positive about the culture and environment at your company?
Not sure anymore. There isn't that inclusivity that was once palpable, seems we're in the dark around what is happening with the company.
What are some of the best things about your team?
We connect well and for the most part we are in sync. We're innovative and care about one another as well as take pride in our work.
Why do you feel undervalued and what would make you feel better about your compensation?
The pay is not in alignment with other TPAs and health insurers and this year there weren't raises and ZERO communication around it, as well as no discussions for our 2026 goals. The health plan that we switched up to was a horrid, many of us need continuity of care and want to pay for the services
What does the leadership team need to get better at?
When I 1st started, we had exposure to the CEO, there were all hands meetings. The only time we hear from her is post that her admin probably creates for all the holidays we observe. Seems we are losing more membership lives than we are gaining and creating RIFs at a crazy rate like I've never seen.
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