Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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In the beginning we were heard, we were understood and best practices were trying to be implemented. Now, a lot of orders are barked, meetings held about what people are wearing, meetings held with emotion instead of business improvement with programming under 1 system instead of multiple systems
Posted 9 hours ago
Why do you feel undervalued and what would make you feel better about your compensation?
To match where you live and the job duties
What are some of the best things about your team?
Even though they are overworked and underpaid, they show up and give the company 110%
What is most positive about the culture and environment at your company?
The environment I create in office is welcoming, exciting, learning, hands on training always, communication and non stressful "in my office"
What's going wrong and how can it be improved?
Operation Leaders need to take ownership of learning each client in order to understand the programming needs to flow correctively. Leadership should create SOP's and not the employees in order to elevate errors based on self teachings.
What does the leadership team need to get better at?
Organization with programmers and their specific clients. National processes does not work with all clients in which Sr Vp's & VP's Operational Managers need to take accountability of understanding the clients and develop a plan instead of the employees as it is based on their own knowledge.
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