eGain Corporation

EMPLOYEE PARTICIPANTS: 10

TOTAL RATINGS: 137

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

eGain Corporation vs Zendesk

Compare eGain Corporation versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 10 employees and customers of eGain Corporation and 358 employees and customers of Zendesk.

eGain Corporation

eGain Corporation's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of eGain Corporation. Their current market cap is $380.42M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

2.5/5

Product Quality

4.2/5

2.2/5

Pricing

4/5

2.2/5

Customer Service

4/5

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

Net Promoter Score
Winner by 139

See how eGain Corporation compares to its competitors

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See how Zendesk compares to its competitors

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Nemetschek Group

Working at eGain Corporation vs Working at Zendesk

54 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 21%

eGain Corporation

eGain Corporation doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 21% higher than the scores of eGain Corporation's CEO, Ashu Roy. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 54

CEO Score

CEO Score 75

Overall Culture 69

Overall Culture

Overall Culture 76

-45

eNPS

Gender Score N/A

Gender Score

Gender Score 78

Diversity Score N/A

Diversity Score

Diversity Score 74

Perk And Benefits 59

Perk And Benefits

Perk And Benefits 80

Professional Dev. N/A

Professional Dev.

Professional Dev. 58

Overall Culture at eGain Corporation vs Zendesk

/ 100

eGain Corporation

Employees at eGain Corporation rate their Overall Culture a 69/100.

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

eGain Corporation
Zendesk76

Employee Net Promoter Score at eGain Corporation vs Zendesk

-45

eNPS

eGain Corporation

2 Promoters 22%

1 Passives 11%

6 Detractors 67%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

Employee Net Promoter Score
Winner by %

eGain Corporation
Zendesk21

Gender Score at eGain Corporation vs Zendesk

Not enough ratings

eGain Corporation

eGain Corporation doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

Zendesk78

Diversity Score at eGain Corporation vs Zendesk

Not enough ratings

eGain Corporation

eGain Corporation doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

Zendesk74

Perk and Benefits Score at eGain Corporation vs Zendesk

/ 100

eGain Corporation

Employees at eGain Corporation rate their Perk and Benefits Score a 59/100.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 21%

eGain Corporation
Zendesk80

Professional Development Score at eGain Corporation vs Zendesk

Not enough ratings

eGain Corporation

eGain Corporation doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner

Zendesk58

Leadership Culture Ratings vs Zendesk

eGain Corporation rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1032 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Is your company invested in your career growth?".

eGain Corporation
Zendesk76

Compensation Culture Ratings vs Zendesk

eGain Corporation rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 664 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "How often do you get a raise?".

eGain Corporation
Zendesk76

Team Culture Ratings vs Zendesk

eGain Corporation

84 / 100

Team Culture Ratings vs Zendesk
Winner by 2%

Zendesk

82 / 100

eGain Corporation rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 588 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What are some of the best things about your team?".

eGain Corporation
Zendesk82

Environment Culture Ratings vs Zendesk

eGain Corporation rates % lower than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 602 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Does someone you work with closely, make you want to quit your job?".

eGain Corporation
Zendesk75

Sentiment Culture Ratings vs Zendesk

eGain Corporation rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 680 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What makes you most happy at work?".

eGain Corporation
Zendesk78