Sunrun – Sunrun was great however the acquision of Vivint and having their executives run Sunrun loses all my faith in the company. Vivint values entail profits and cash flow than customer satisfaction. The new Sunrun doesn't care about homeowners and employee satisfaction, only if they receive profits.
Sunrun was great however the acquision of Vivint and having their executives run Sunrun loses all my faith in the company. Vivint values entail profits and cash flow than customer satisfaction. The new Sunrun doesn't care about homeowners and employee satisfaction, only if they receive profits.
Was sind einige der besten Dinge an Ihrem Team?
Team has a great attitude.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
Everyone is polite and is here to do their job for the most part
Was läuft falsch und wie kann es verbessert werden?
Sunrun treats the customers horribly. The operation team doesn't seem to have reasonable logic when it comes to processing caps. They will open a cap and have changes after CAP has been closed with homeowner
Was braucht das Führungsteam, um besser zu werden?
After the vivint acquisition, the customer service has went downhill. It's not fair to treat customers with 3 month delays on fixing issues such as roof leaks. Some of the current Vivint executives in place seem to only care about profits than customer satisfaction. I feel ashamed to be a rep.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Direct Sunrun consultants are forced to charge at a rate that's 5-10% less in Illinois. Third party and fusion at Sunrun can charge at a rate of .085 kwh with 0 % increase. At times, we are beat out by third party reps. If sunrun was reasonable, they would allow us more flexibility on pricing