
I have a fairly autonomous role (even more so remote), so the best thing is being able to work and connect with people across many teams all over the world - which wasn't so easy in an office space.
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Integrating departments better, and not holding one department or team higher than the rest. From the support side, I don't think the company does a good job of recognizing the impact support has on our clients - compensation included.
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Support plays an immense role in client retention, however, doesn't always get the credit/pay deserved as it can fall to CSMs/AMs. Without our clients, we wouldn't have much of a business, and I would request base salary increases for the amount of work we put into strengthening client relationships
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