SmileDirectClub – We need a different structure to be able to properly and timely help our customers | Comparably

SmileDirectClub – We need a different structure to be able to properly and timely help our customers

SmileDirectClub Empresa Reclamada
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. leer más
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We need a different structure to be able to properly and timely help our customers

¿Qué fue lo que más te gustó del proceso de entrevista?

The people were smiling, we were told about the great place to work it was, that this WAS NOT like any other call center and that we were customer centric

Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?

We don't have the 2 break all other companies provide and we work 6 days. Having only one day off does not allow time for family and clean the house. All one wants to do is sleep. Feels like a prison

Revisión
This is concerning to see. We certainly value work life balance, and we know the value in time off and breaks. We hope you will discuss your concerns with your leaders and people support. We can be reached at [email protected].
¿Qué va mal y cómo puede mejorarse?

Management needs to manage, not come late (very )to work and sleep (and eat), then treat bad the ones taking care of the customers. it takes up to 10 minutes to get support. We get different answers and treat everyday. Not sure how leaders are selected. in general, the structure, the selection and

Revisión
We're concerned by this, as we want our leaders to provide support and coaching to our team members in a responsible and consistent way. We sure hope you will reach out to discuss further at [email protected].

Other Employee Reviews for SmileDirectClub

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Revisión de Liderazgo/Directiva del Departamento de HR · Publicado hace 8 años
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