
We're all trying our best to ease through the constant process changes.
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Executive team thrives on unreasonable expectations and putting share holders over staff/customers, local management is damage control.
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Trust employees to do the right thing. Coach those that don't. Stop creating new metrics/proesses that are just noise. We've spent the last 5 years changing everything then a year later changing back. No one gets a chance to get good at anything.
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When finding a flaw in a new process i was told to keep quiet as someone smarter than me wrote the process. This is standard. There is no way to provide any feedback. I generally fear for my job if I try to put the customer first, as so many processes get in the way of that.
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