Spectrum Empresa Reclamada
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. leer más
Overall, benefits and wage is good. Bad side, metrics, everything is on a spreadsheet and if it can negative effect a tech it will happen. 45 mins to do the job, 15 to travel, out of that takes 30 minutes just to do thier checks BEFORE you fix the issues. Then the equipment, it works 60 %.
¿Qué fue lo que más te gustó del proceso de entrevista?
Down to earth, straight forward no bullshit communications.
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¿Qué va mal y cómo puede mejorarse?
Focus more on customers than numbers. Improve your tech moral where they want to come to work and complete the job correctly.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I have taken every training they offer. Can't move up because you need 3 months of tier 4 or 5 to promote. Good luck.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Less metrics. Less looking over the techs shoulder. And if one person screws up address it with that person, don't punish the whole group.reduced on hold times for techs. Make it so a tech can add equipment without calling in or tasking. 2 hour time frames. Get rid of drop routing.
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¿Qué son algunas de las mejores cosas de tu equipo?
Team members are great. We all work together, when we are allowed. But most tech meetings are 30 minutes or less. Can't help another tech. Your a lone ranger tech. You carry that 32 foot ladder and hang that drop by yourself. They pit team members against each other, by metrics.
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