Sunrun was great however the acquision of Vivint and having their executives run Sunrun loses all my faith in the company. Vivint values entail profits and cash flow than customer satisfaction. The new Sunrun doesn't care about homeowners and employee satisfaction, only if they receive profits.
¿Qué son algunas de las mejores cosas de tu equipo?
Team has a great attitude.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Everyone is polite and is here to do their job for the most part
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¿Qué va mal y cómo puede mejorarse?
Sunrun treats the customers horribly. The operation team doesn't seem to have reasonable logic when it comes to processing caps. They will open a cap and have changes after CAP has been closed with homeowner
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¿Qué necesita mejorar el equipo directivo?
After the vivint acquisition, the customer service has went downhill. It's not fair to treat customers with 3 month delays on fixing issues such as roof leaks. Some of the current Vivint executives in place seem to only care about profits than customer satisfaction. I feel ashamed to be a rep.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Direct Sunrun consultants are forced to charge at a rate that's 5-10% less in Illinois. Third party and fusion at Sunrun can charge at a rate of .085 kwh with 0 % increase. At times, we are beat out by third party reps. If sunrun was reasonable, they would allow us more flexibility on pricing
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Other Employee Reviews for Sunrun
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