Getting to work from home.
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Training is inconsistent which causes some co-workers to burden others with their unfinished work or inability to handle customer situations.
Revisión
¿Qué necesita mejorar el equipo directivo?
The time off system punishes people for being sick. There should be sick leave separate from PTO so that you are not forced to use it when sick. Also, unpaid time should be allowed without additional punishment. Being unpaid is already a punishment. Occurrences on top are just extra harsh.
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Any uptraining should come with a pay increase. If I am being expected to handle harder and more involved issues, I should be paid more than when I did not know how to do that. Moving from/training in Billing to Advanced to Battery to Ford should all come with a pay increase.
Revisión
¿Qué va mal y cómo puede mejorarse?
Customer expectations are not being properly set and managed from day 1 with the sales team. The lack of accountability in the sales team means that Customer Care takes the brunt of all of their lies or "rose colored glasses" presentations of how solar works. They set CC up for failure SO OFTEN.
Revisión
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