Sunrun – So much potential, but way too much beauacracy. We also need to STOP promoting salespeople into technical roles. You cannot oversee electrification operations if you were never an installer. | Comparably

Sunrun – So much potential, but way too much beauacracy. We also need to STOP promoting salespeople into technical roles. You cannot oversee electrification operations if you were never an installer.

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At Sunrun we believe the ultimate way to fuel life is through the cleanest energy on earth. Lire la suite
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So much potential, but way too much beauacracy. We also need to STOP promoting salespeople into technical roles. You cannot oversee electrification operations if you were never an installer.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Eliminate barriers and obstacles that prevent us from helping customers.

Que faut-il changer pour améliorer la culture de l’entreprise?

Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console. Simplify systems and processes. Reduce red tape. Better onboarding and training for new hires.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

Either increase the pay or make the job easier. I would be OK with my pay if all the tools and systems and process put in place made my job easier - but they all make my job harder and make it impossible for me to have happy customers.

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

There is a culture of blame and fear. No one wants to do anything wrong, so we all over-document and point fingers. At the same time, it's impossible to do the job right because even my manager doesn't have the knowledge or time to train me on how to do my job.

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