First Merchants – We all are great with customer service | Comparably
First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
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EMPLOYEE
PARTICIPANTS
1597
TOTAL
RATINGS
46339

We all are great with customer service

What are some of the best things about your team?

Everyone is willing to help each other.

What is most positive about the culture and environment at your company?

The values of the company are good.

What is most positive about the culture and environment at your company?

They are dedicated to helping people prosper

What do you like best about the leadership team?

We get email communication on occasion

What do you like best about the leadership team?

They seem to care about the company succeeding

What are some of the best things about your team?

We communicate well and get along

What is most positive about the culture and environment at your company?

The company cares about their customers

What's going wrong and how can it be improved?

More help in the branch and better pay

What's going wrong and how can it be improved?

More pay...Better vacation time and benefits

What do you like best about the leadership team?

They seem very knowledgeable in a lot of aspects.

What do you like best about the leadership team?

They get you involved in activities within the bank.

What do you like best about the leadership team?

They appear to be professional

What do you like best about the leadership team?

They try to keep you involved with community activities

What are some of the best things about your team?

Everyone gets along really well

What is most positive about the culture and environment at your company?

The customers that come here

What is most positive about the culture and environment at your company?

Everyone here gets along and the environment is positive

What are some of the best things about your team?

Well all work together and communicate well with each other.

What's going wrong and how can it be improved?

We need better pay and a better work life balance.

What are some of the best things about your team?

We help each other out and for the most part communicate well

What are some of the best things about your team?

We do what we can to work together as a team and communicate

What is most positive about the culture and environment at your company?

We are all supportive of each other and there's a positive feel here.

Why do you feel undervalued and what would make you feel better about your compensation?

If we got paid better I think people would stay with the company.

Why do you feel undervalued and what would make you feel better about your compensation?

Better pay like I've said in every single survey I've done in the 5 years we've been First Merchants

Why do you feel undervalued and what would make you feel better about your compensation?

Other companies are starting out with better pay...If you started your SAs out with at least 20 dollars an hour, I am highly sure there would be less turnovers.

Why do you feel undervalued and what would make you feel better about your compensation?

Tellers need to at least start out at 20 dollars an hour and then there would be no turnover...People would stay...We need better benefits...You need to retain your employees...The majority of them leave because of pay

Why do you feel undervalued and what would make you feel better about your compensation?

With working at a busier branch, there is no incentive for working here. I could work at another location that's slower and make the same amount. Other places are hiring in at more than what we make here.

What's going wrong and how can it be improved?

Everyone here is physically drained from the lack of help and people quitting left and right and we can never get help and with the pay we receive for the work we do it's not exciting to come to work

Why do you feel undervalued and what would make you feel better about your compensation?

With how minimum wage is and the fact that people can go work at a fast food restaurant for more than what we're making here, it would make sense to start tellers off at 20.00 an hour. That's a big incentive to make people stay. The main reason good people leave here is because of their pay.

Why do you feel undervalued and what would make you feel better about your compensation?

Our branch is one of the busiest ones in our region...The pay we get for the work we do isn't cutting it...People can hire in at food places making the same if not more and do less work...When we're short staffed we can never get help which I feel is what the reserves are for yet we never see one

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