I think the hourly employees need a higher hourly rate. There are a lot of escalations and more responsibilities. and a lot of angry customers we interact with and a lot of the employees vent a lot about their interactions its draining.

Love how invested my supervisor as a mentor/ Supervisor genuinely cares about our growth and goals, and is a great support. I could tell from our first 1:1 yesterday (: Also our lead has been so helpful, and supporting to my transition into this role, theyre knowledgeable and willing to help

Our team is so much fun and we can get off track sometimes but our lead helps balance the fun and work. Our team has been super engaging and the team bonding we have with the virtual team huddles is something I really like. Also they are all willing to help and my team hasnt been negative

this role in general I love because I can work from home, and prioritize my day to day how I see fit not being micromanaged or like told this is the one way to go about your day. I know we have metrics as a guide to show us these are the marks we need to make

My supervisor does a good job at giving positive feedback and also any type of improvement on our end. I like that during one huddle she had us do an exercise asking to list five things that we were proud of from yesterday and five things we are thankful for. She is always trying to help us