
They work as a team and show compassion for one another, always ready to help each other.
Some treat us with humanity, try to understand us, and collaborate with us. Some don’t even know how to address us. And there are others
The CEO makes an effort to understand and keep employees healthy, and also provides them with food on Mondays and weekends. This can be fruit, a sandwich, or similar items.
When we get sick, our bonuses are taken away, even though they come from the guests and we earn them by providing good service. Compensation for agents is poor. A worker who feels valued and appreciated will always give more of themselves.
It is frustrating to arrive at a job where you are not valued and only face complaints. Nothing seems right in this company. They compare agents and praise newcomers when they fill in the tracker, but as soon as they see that their CSAT is not the best, they immediately stop admiring them.