Concentrix Operations Department Employee Reviews

i love it here it's what I've always wanted

Review from Operations Dept · Posted 9 hours ago

My overall experience has been characterized by significant professional growth, working within a supportive team environment that encourages skill development and initiative. I have successfully taken on increased responsibilities, contributing to key projects while collaborating with friends

Review from Operations Dept · Posted 14 hours ago

I have worked for this company for 7 years and have been on 3 different client contracts. They have each been equally challenging. The biggest fear I have is that since I have been moved we worry every day about getting pulled into the meeting to say the contract is ending with nowhere to go.

Review from Operations Dept · Posted 15 hours ago

I really enjoy the role, the team, and the work environment. The only concern I have is that the current salary doesn’t fully align with the cost of living in Marrakech. I would appreciate if this could be reviewe

Review from Operations Dept · Posted 16 hours ago

over half my life has been spent here and I love that this company has evolved with out losing it's focus on People

Review from Operations Dept · Posted 7 hours ago

The culture that has been, not only defined, but lived.

Review from Operations Dept · Posted 7 hours ago

knowledgeable and experienced and willing to discuss

Review from Operations Dept · Posted 9 hours ago

Transparent Communication: They keep the teams informed, are honest about challenges, and act as a two-way conduit for information

Review from Operations Dept · Posted 14 hours ago

They work hard to keep our company afloat.

Review from Operations Dept · Posted 15 hours ago

Invites honest reflection Provides insight into perceptions and values Helps start a dialogue about strengths or areas to build on

Review from Operations Dept · Posted 16 hours ago

inclusion, equality, communication improve on Bias decisions and fairness

Review from Operations Dept · Posted 2 days ago

WAH Engagement, monetary incentives, strategic management.

Review from Operations Dept

Improve the salary to meet market averages, improve incentives to create more passion for roles; people will be much more invested if being paid correctly. Offer something more than minimum wage and zero incentives.

Review from Operations Dept

There is no recognition, development or concern about the staff team. Goals and pressure out off limits. Salaries are different among people with same role. People are promoted because they are friends of leaders.

Review from Operations Dept

Too much negativity. Go over wins as well. When going over something not completed, never focus on what was completed.

Review from Operations Dept

I've experiencing consistent growth and more over, when we switched from hourly to salary consideration was made for the average hours worked previously so that if you were over 40 hours the salary correlated with the increased pay.

Review from Operations Dept · Posted 2 days ago

The yearly bonus is great!

Review from Operations Dept · Posted 2 days ago

The best part is pay.

Review from Operations Dept · Posted 2 days ago

The bonus structure and comprehensive benefits, including health, mental wellness support and the LOA process when unexpectant health issues arise

Review from Operations Dept · Posted 2 days ago

yearly bonus and yearly merit programs

Review from Operations Dept · Posted 2 days ago

The world is way more expensive than it used to be and wages have not kept up. This isn't just this company. I have worked else where and wages were a little higher but the culture was not as good. I would like to afford food, shelter and healthcare with out being worried about that.

Review from Operations Dept · Posted 7 hours ago

equal basic for all staff, no differ from expats

Review from Operations Dept · Posted 9 hours ago

salary does not match the commitment and effort or job

Review from Operations Dept · Posted 14 hours ago

As a team leader we are basically at the bottom of the food chain, but work very hard to ensure that our agents are doing their jobs so the company can be paid by the clients. The agent to TL ratio's are off and we are expected to do more and still be paid the same.

Review from Operations Dept · Posted 15 hours ago

High cost of living in Marrakech ? your salary feels insufficient. Other cities get higher pay despite

Review from Operations Dept · Posted 16 hours ago

The collaboration and willingness to help each other. The support is amazing.

Review from Operations Dept · Posted 7 hours ago

Supportive Culture and collaboration. Transparency and empowerment

Review from Operations Dept · Posted 14 hours ago

We are all very aware of what the goals for the client are and we work together to ensure that we are not only doing as requested, but also work to find ways to make the processes for the agents easier and more usable.

Review from Operations Dept · Posted 15 hours ago

one team one company one spirit

Review from Operations Dept · Posted 16 hours ago

the team building and know they are there if you need anything

Review from Operations Dept · Posted a day ago

be less gossipy and reactive

Review from Operations Dept · Posted 9 hours ago

Everything not doing so much outside work, all day they do basketball stuff instead of being not fraud Ing the system when they clock in and walk in the building, these people are TL's on NRS yet each week they are costing CNX a lot of dollars, Yes PS and Ops and Stephen have done nothing about it,

Review from Operations Dept · Posted a day ago

Coworkers do not have the level of experience or skills as I and when they are tasked with a job they can not do they try to delegate when it is not their position to do so. If help is granted they take credit as if they did the work.

Review from Operations Dept · Posted 2 days ago

Strategic management to meet client goals and reduce penalties. Adhere to the true intent of TRIADs - actually conduct weekly coachings with TLs, ensure CA's are being administered especially for attendance.

Review from Operations Dept

Sometimes they are very closed minded

Review from Operations Dept

my Co-workers and the work I do. I love helping people and being able to support others in reaching their goals.

Review from Operations Dept · Posted 7 hours ago

multinational/multiracial, openminded, worldly outlook, funny

Review from Operations Dept · Posted 9 hours ago

Empowerment and Trust. Team Leaders delegate effectively, providing resources and autonomy, which fosters ownership and commitment among team members.

Review from Operations Dept · Posted 14 hours ago

The approachability of our leadership team

Review from Operations Dept · Posted 15 hours ago

the support and been accepted the way i am

Review from Operations Dept · Posted 16 hours ago

Recognize the hard work people put in on special projects. This is particularly true for support organizations. Support organizations are just seen as as after thought yet the business can not function without them.

Review from Operations Dept

There are a lot of gossip, lack of trust, etc. Toxic environment.

Review from Operations Dept

To have an agile mindset

Review from Operations Dept

better management , better accountability to Team leader ,better communication , have same opportunities than others staff

Review from Operations Dept

Better understanding of the importance of work life balance

Review from Operations Dept

It was always well explained

Review from Operations Dept

Structured tech infused process that allows the assessors score individuals systematically.

Review from Operations Dept

For frontline staff, we use different methodologies to place you where you will be most successful.

Review from Operations Dept

The warm and welcoming atmosphere

Review from Operations Dept

Asked for a task demonstration

Review from Operations Dept

My co -workers and solving problems, digging into problems and helping to find solutions. Learning new things.

Review from Operations Dept · Posted 7 hours ago

when pax praised me and tell me i did a good job

Review from Operations Dept · Posted 9 hours ago

whenever I am able to resolve a merchant issue and seeing them happy

Review from Operations Dept · Posted 14 hours ago

Dealing with my agents and helping them be the best possible agents.

Review from Operations Dept · Posted 15 hours ago

i can see the results on the team and environment, and recognition

Review from Operations Dept · Posted 16 hours ago

Prefer not to answer in fear of retaliation.

Review from Operations Dept · Posted 2 days ago

Nothing especifically comes to mind now

Review from Operations Dept

Legacy WH Team is very closed to acquire the New CNX Culture. Since processes were not clear or documented they are very closed to learn how to follow the processes that are documented at a global level.

Review from Operations Dept

A little more empathy for matters from the management team, pay increases across the board, build morale back by allowing employees to have hobbies and things they enjoy to do at work.

Review from Operations Dept

Ensure the right people are in the right positions at the right time.

Review from Operations Dept