Concentrix Operations Department Employee Reviews

Gets worse each year. Although you can prepare to changes you are not expecting all the changes to be positive but when the changes are only looking for our stakeholders benefits and not the employee there is a situation

Review from Operations Dept · Posted 16 days ago

Overall the company has been here for me and supported my growth since I started in 2009 and continues to drive my career forward with support and guidance.

Review from Operations Dept · Posted 16 days ago

Overall In satisfied with the Company, however, since the fusion with Webhelp I think that we lost benefits like salary increase, sick leave accruals and others

Review from Operations Dept · Posted 17 days ago

Overall, my experience has been very rewarding. I've enjoyed working with a team that is supportive, knowledgeable, and committed to delivering quality results.

Review from Operations Dept · Posted 17 days ago

we do not feel valued, we are a number a way to make money, no importance at all on the personal beyond nice emails and cheap recognitions.

Review from Operations Dept · Posted 17 days ago

The investment they do with our Employees

Review from Operations Dept · Posted 16 days ago

Their engagement and genuine care for their coworkers

Review from Operations Dept · Posted 16 days ago

Equality for everyone since pir responsabilities should be at the same level that our peers

Review from Operations Dept · Posted 17 days ago

What I like best about my leadership team is that they are very flexible and help me with any concerns about my duties

Review from Operations Dept · Posted 17 days ago

Responses on timely manner responsible and humanity shown

Review from Operations Dept · Posted 17 days ago

Get to know us, show more interest in developing us and be more empathetic.

Review from Operations Dept · Posted 17 days ago

Pay your workers a living wage

Review from Operations Dept

inclusion, equality, communication improve on Bias decisions and fairness

Review from Operations Dept

WAH Engagement, monetary incentives, strategic management.

Review from Operations Dept

Improve the salary to meet market averages, improve incentives to create more passion for roles; people will be much more invested if being paid correctly. Offer something more than minimum wage and zero incentives.

Review from Operations Dept

The healthcare and the 401k matching.

Review from Operations Dept · Posted 16 days ago

. . . . .

Review from Operations Dept · Posted 17 days ago

the salary we receive .

Review from Operations Dept · Posted 17 days ago

it is highly competitive vs the market and it matches the complexity of the role

Review from Operations Dept · Posted 17 days ago

Although the compensation may be below market rate for the role, the flexibility of the job is great. Ability to work from home when necessary, and a great office located in the heart of the city with free parking for staff.

Review from Operations Dept · Posted 18 days ago

Salary itself and the way there is no longer a yearly increased in the amount

Review from Operations Dept · Posted 16 days ago

That we could return to the Legacy Concentrix benefits like si k leave

Review from Operations Dept · Posted 17 days ago

because after all this years to be loyal to the company we do not have an increase as we use to before, cost of living is higher but the company only cares to save expenses and does not care about the employees specially the tenure ones, everyday the workload increase but not the salary.

Review from Operations Dept · Posted 17 days ago

I do no have bonuses

Review from Operations Dept · Posted 17 days ago

I do feel I get paid less than others coworkers on the same position, and I have more responsibilities than them.

Review from Operations Dept · Posted 17 days ago

Everyone is a team player and is there for each other.

Review from Operations Dept · Posted 16 days ago

That we want to reach the same goal, we have a great interaction with some of them

Review from Operations Dept · Posted 17 days ago

We always try to help each other

Review from Operations Dept · Posted 17 days ago

We support each other and we have a good communication between us as well as a good environment to overcome the stressful situations we face everyday.

Review from Operations Dept · Posted 17 days ago

They already have tenure and knowledge of processes

Review from Operations Dept · Posted 17 days ago

A common friction point between Operations and Workforce Management (WFM) is treating adherence as purely punitive. TLs often feel blindsided by schedule anomalies or unexpected interval spikes, while WFM struggles with unannounced floor huddles and offline time that disrupts service level agreement

Review from Operations Dept · Posted 16 days ago

the quality of their decision making and also some procedures need to be guided by a good manager, companionship is not there and that's why this is happening.

Review from Operations Dept · Posted 17 days ago

Need to improve consistency and time management

Review from Operations Dept

Enablement teams need to actually enable and not make things more difficult for operational teams

Review from Operations Dept

be less gossipy and reactive

Review from Operations Dept

The people is the one at the end that make the environment. usually if the management is toxic then there is a toxic environment, in my case there is no toxicity although is really demanding

Review from Operations Dept · Posted 16 days ago

The communication and the transparency. I also feel our company is extremely inclusive.

Review from Operations Dept · Posted 16 days ago

That we have different activities

Review from Operations Dept · Posted 17 days ago

The most positive aspect of the environment is the opportunity to learn and grow. I feel encouraged to develop new skills, ask questions, and take on new challenges while receiving support from colleagues and leadership.

Review from Operations Dept · Posted 17 days ago

Involving all folks, creative activities

Review from Operations Dept · Posted 17 days ago

to actually take care of the employees in a professional development , financial and health way.

Review from Operations Dept · Posted 17 days ago

Better engagement activities and incentives

Review from Operations Dept · Posted 17 days ago

Recognize the hard work people put in on special projects. This is particularly true for support organizations. Support organizations are just seen as as after thought yet the business can not function without them.

Review from Operations Dept

There are a lot of gossip, lack of trust, etc. Toxic environment.

Review from Operations Dept

To have an agile mindset

Review from Operations Dept

It was always well explained

Review from Operations Dept

Structured tech infused process that allows the assessors score individuals systematically.

Review from Operations Dept

For frontline staff, we use different methodologies to place you where you will be most successful.

Review from Operations Dept

The warm and welcoming atmosphere

Review from Operations Dept

Asked for a task demonstration

Review from Operations Dept

I would say the end of the day is the best and that's something to worry about

Review from Operations Dept · Posted 16 days ago

Making our clients happy and helping them feel like we are on top of their business needs.

Review from Operations Dept · Posted 16 days ago

My Team, mu boss and

Review from Operations Dept · Posted 17 days ago

What makes me most happy at work is being able to help others by solving problems and providing positive outcomes. It's rewarding to know that my work has a meaningful impact on the people I support.

Review from Operations Dept · Posted 17 days ago

The near my team is with me

Review from Operations Dept · Posted 17 days ago

Already mentioned what needs to be improved.

Review from Operations Dept · Posted 17 days ago

Build competence from the ground up and confidence will become contagious. I think with a well-focused and behaviorally sound people working together as one unit, without the Hierarchy that is so prominent in the corporate world. Acceptance and empathy and lead by example. Aligned values.

Review from Operations Dept · Posted 19 days ago

Work work work work work

Review from Operations Dept

Less surveillance by technical devices. In recent years, this has increased stress for all workers without giving them any benefit.

Review from Operations Dept

Prefer not to answer in fear of retaliation.

Review from Operations Dept