
They work hard to keep our company afloat.
The approachability of our leadership team
Dealing with my agents and helping them be the best possible agents.
We are all very aware of what the goals for the client are and we work together to ensure that we are not only doing as requested, but also work to find ways to make the processes for the agents easier and more usable.
As a team leader we are basically at the bottom of the food chain, but work very hard to ensure that our agents are doing their jobs so the company can be paid by the clients. The agent to TL ratio's are off and we are expected to do more and still be paid the same.