Foundever Заявленная компания
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. читать еще
I started in 2002 with Alpine, Sykes, Sitel and now Foundever. Its been a wild ride but I feel the company is in the best position we have ever been in. While we do need some work on our monitors and CMS, overall, I feel we are heading in the right direction.
Что вам больше всего нравится в команде руководства?
I know I am heard, while the leadership team may not be able to change something, they listen and that is most important.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
How they want employees to engage. I have worked with the company for over 20 years, and this is the first time I have seen the @home teams be involved and engaged.
Каковы самые лучшие качества в вашей команде?
We are a family, and we care about one another. We are always helping one another out. We are a well-oiled machine, and we understand our expectations in our job making our daily life at work very manageable.
Что приносит вам больше всего счастья/радости на работе?
The accomplishments we see in our agents and coaches. For example, if we tell the agents and coaches our empathy and assurance is down, I can promise that number will increase in the next week. I love our successes and growth!
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
My program is a smaller program. We do hit our monthly metrics and our SKEPs and follow ups. Due to being a small program and we do not bring in a huge amount of profit, I feel we are at times overlooked for our hard work and our monthly accomplishments.
Other Employee Reviews for Foundever
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