Foundever – Teamleads trying to help but higher managers don't care about agents. Just numbers and demands of the clients. No option be a human anymore. Medical appointments need to be made 4 to 6 month in advance, there seems to be no option to arrange anything with the project or the WMF teams for that. | Comparably

Foundever – Teamleads trying to help but higher managers don't care about agents. Just numbers and demands of the clients. No option be a human anymore. Medical appointments need to be made 4 to 6 month in advance, there seems to be no option to arrange anything with the project or the WMF teams for that.

Foundever Заявленная компания
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. читать еще
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Teamleads trying to help but higher managers don't care about agents. Just numbers and demands of the clients. No option be a human anymore. Medical appointments need to be made 4 to 6 month in advance, there seems to be no option to arrange anything with the project or the WMF teams for that.

Каковы самые лучшие качества в вашей команде?

good knowledge transfer and communication outside the management team

Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?

Need to fight for evrey raise, while other (doing barely minimum) get frequent raises

Что идёт не так, и как это можно улучшить?

Shift plans are distributed with 5 days in advance and changed short term. I cannot plan any appointments or tasks for my kids without discussions or stress at work AND the other ands

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