
Empathy and understanding of each of their agents
Comprehension, team building, sharing of notes and experiences, group learning
Prizes for participation, pajama days, food days!!! and the regular fairs
coming to share with my peers and solving problems for others ( costumers)
Considering it's a job with high stakes and sensitive information, and due to inflation, agents should be better compensated. This is a company with US standards, compensation should be closer to that.