It was fair and effective.
Briefly describe your overall experience at your company
Overall it has been good with a few exceptions. Upper management needs to communicate more. Sometimes we feel like it is "us" vs "them" instead of one team/family.
What's going wrong and how can it be improved?
Management needs to be more interactive.
What is the best part about your compensation package?
It allows me to pay my bills without worry of financial hardships.
What makes you most happy at work?
Knowing that I am affecting change in the way the world orders groceries!
What are some of the best things about your team?
We come together to help out when it is needed and we work well together.
What is most positive about the culture and environment at your company?
The office offers a lot of great events to promote different cultures. That is great.
What do you like best about the leadership team?
They have heart and it drives them to do the right thing by shoppers, customers and employees.
What are some of the best things about your team?
We work hard as a team towards the same goal: Exceeding the needs of our customers, both internal and external.
What needs to change to make the company culture better?
Do more to stay connected to the temperature of the contact center. Once you find it cold OR lukewarm, address it then change it.
Why do you feel undervalued and what would make you feel better about your compensation?
We know this is a new company however the amount of work that is expected in the department I work in is not realistic. We don't mind the work we would like to be compensated for it.
What does the leadership team need to get better at?
Upper management seems out of touch with Atlanta call center. It seems all of the goals for the company benefits San Fransico and not Atlanta. The Atlanta Leadership team does seem like they care about our needs. MORE COMMUNICATION is needed!
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