At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
They must choose between professionalism and slacking.
What does the leadership team need to get better at?
Be honest and not personal. Open eyes to see difference between professional's and not.
What's going wrong and how can it be improved?
Customer is priority. If employee's not interested in it , customer won't come back.
What needs to change to make the company culture better?
Feedback should be given by those who has a lot of knowledge in particular field and see what is important. Sckill not "show of".
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