-30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Safelite AutoGlass
Marketing or Exec? Claim Your Free Account
About Safelite AutoGlass' Brand
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more — we're a growing and evolving service brand. At our core, we're a People Powered organization — our people come first and our philosophy and commitment to them drives our culture. -- Safelite® Group is a leading service organization that makes a difference in the lives of nearly 11 million customers annually. Founded in Wichita, Kansas in 1947, the Safelite family of brands consists of multiple strategic business units that work together to deliver our People Powered, Customer Driven Safelite experience. Among its major competitors, Safelite AutoGlass is ranked in 8th place for NPS while Penske is 1st, and Amazon is 2nd. Overall, Safelite AutoGlass has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
51%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Safelite AutoGlass Ranking
- #4 / 4 of its competitors
Safelite AutoGlass NPS
Safelite AutoGlass's Net Promoter Score (NPS) is a -30 with 31% Promoters, 8% Passives, and 61% Detractors. Net Promoter Score tracks whether Safelite AutoGlass's customers would recommend using the product based on a scale of -100 to 100.
Safelite AutoGlass Overall NPS
| 31% | Promoters |
|---|---|
| 8% | Passives |
| 61% | Detractors |
Safelite AutoGlass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -29 | Oct 2024 | -29 |
Nov 2024 -29 | Nov 2024 | -29 |
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -29 | Jan 2025 | -29 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -30 | Apr 2025 | -30 |
May 2025 -29 | May 2025 | -29 |
Aug 2025 -29 | Aug 2025 | -29 |
Sep 2025 -29 | Sep 2025 | -29 |
Oct 2025 -29 | Oct 2025 | -29 |
Dec 2025 -29 | Dec 2025 | -29 |
Jan 2026 -31 | Jan 2026 | -31 |
How Other Brands Compare
Safelite AutoGlass is ranked #4 for NPS among its competitors. Amazon and Goodyear come in first and second, with Walmart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safelite AutoGlass NPS by Gender
Female customers rated Safelite AutoGlass's NPS 31 points higher than Male customers.
Male
-56
Safelite AutoGlass's NPS was rated -56 by Male customers on Comparably.
21%
Promoters
2%
Passives
77%
Detractors
Female
-25
Safelite AutoGlass's NPS was rated -25 by Female customers on Comparably.
34%
Promoters
7%
Passives
59%
Detractors
Safelite AutoGlass NPS by Ethnicity
Safelite AutoGlass's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -46 | Other | -46 |
Safelite AutoGlass NPS by Age
Safelite AutoGlass's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Safelite AutoGlass NPS by Usage
Safelite AutoGlass's NPS was rated the highest by customers who have used Safelite AutoGlass's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -36 | Less than 1 Year | -36 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -42 | Over 10 Years | -42 |
Safelite AutoGlass NPS vs. Competitors
Compared to its competitors, Safelite AutoGlass's NPS is rated right above Hertz, and is preceded by AutoZone.
| COMPANY | NPS Score | |
|---|---|---|
 | Penske | 100 |
 | Amazon | 49 |
 | Bridgestone Americas | 15 |
 | Goodyear | 12 |
 | Walmart | 7 |
| COOPER TIRE AND RUBBER CO. | N/A |
| Auto Plus Auto Parts | N/A |
 | Valvoline | -3 |
 | AutoZone | -6 |
| Safelite AutoGlass | -30 |
 | Hertz | -31 |
 | Avis Budget Group | -33 |
 | NAPA Auto Parts | -39 |
 | Jiffy Lube | -75 |
| Firestone Complete Auto Care | -90 |
Safelite AutoGlass Customer Reviews
Out of the 15 Safelite AutoGlass customer reviews 6 were positive and 9 were constructive. Safelite AutoGlass customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Safelite AutoGlass Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Safelite AutoGlass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safelite AutoGlass Customer Loyalty Score by Gender
Female customers rated Safelite AutoGlass's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Safelite AutoGlass.
Male
52%
Yes
Female
53%
Yes
Safelite AutoGlass Customer Loyalty Score by Ethnicity
Safelite AutoGlass's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Safelite AutoGlass.
54
out of 100
Caucasian
40
out of 100
Hispanic or Latino
46
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
46
out of 100
Other
Safelite AutoGlass Customer Loyalty Score by Age
Safelite AutoGlass's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Safelite AutoGlass.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 28% | 26-30 | 28% |
31-35 78% | 31-35 | 78% |
36-40 33% | 36-40 | 33% |
41-45 49% | 41-45 | 49% |
46-50 43% | 46-50 | 43% |
51-55 61% | 51-55 | 61% |
56-60 45% | 56-60 | 45% |
61-65 66% | 61-65 | 66% |
66+ 63% | 66+ | 63% |
Safelite AutoGlass Customer Loyalty Score by Usage
Safelite AutoGlass's Customer Loyalty score was rated the highest by customers who have used Safelite AutoGlass's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Safelite AutoGlass Customer Loyalty Score by Industry
Safelite AutoGlass's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Safelite AutoGlass Customer Loyalty vs. Competitors
Compared to its competitors, Safelite AutoGlass's Customer Loyalty score is rated right above Penske, and is preceded by Jiffy Lube.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| AutoZone | 77% |
| Walmart | 76% |
| Valvoline | 75% |
| Bridgestone Americas | 74% |
| Goodyear | 73% |
| NAPA Auto Parts | 72% |
| Firestone Complete Auto Care | 72% |
| Hertz | 69% |
| Avis Budget Group | 65% |
| Jiffy Lube | 63% |
| Safelite AutoGlass | 51% |
| Penske | N/A |
| COOPER TIRE AND RUBBER CO. | N/A |
| Auto Plus Auto Parts | N/A |
Unlock Safelite AutoGlass Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safelite AutoGlass Customer Loyalty vs. Competitors data and gain insights into your customers today.
Safelite AutoGlass Product Quality
2.4/5
Safelite AutoGlass has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Safelite AutoGlass' overall Product Quality score rated by its users and customers.
Safelite AutoGlass Product Information
Safelite AutoGlass’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Safelite AutoGlass's product the highest. Reviewers from the Tech industry rated Safelite AutoGlass the lowest at 1.5.
- Website
- http://www.safelite.com/
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Quick Insights into Safelite AutoGlass Product Quality
Safelite AutoGlass's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Safelite AutoGlass' Product Quality.
Ranked Safelite AutoGlass Product Quality the Highest
Ranked Safelite AutoGlass Product Quality the Lowest
Safelite AutoGlass Product Quality Score by Gender
Female customers rated Safelite AutoGlass's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Safelite AutoGlass.
Male
1.9/5
Female
2.2/5
Safelite AutoGlass Product Quality Score by Ethnicity
Safelite AutoGlass's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Safelite AutoGlass.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2 | Other | 2 |
Safelite AutoGlass Product Quality Score by Age
Safelite AutoGlass's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Safelite AutoGlass.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.6 | 66+ | 1.6 |
Safelite AutoGlass Product Quality Score by Usage
Safelite AutoGlass's Product Quality score was rated the highest by customers who have used Safelite AutoGlass's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Safelite AutoGlass Product Quality Score by Industry
Safelite AutoGlass's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Safelite AutoGlass Product Quality vs. Competitors
Compared to its competitors, Safelite AutoGlass's Product Quality score is rated right above Hertz, and is preceded by Valvoline.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Goodyear | 3.6/5 |
| Walmart | 3.5/5 |
| Bridgestone Americas | 3.4/5 |
| AutoZone | 3/5 |
| Valvoline | 3/5 |
| Safelite AutoGlass | 2.4/5 |
| Hertz | 2.4/5 |
| NAPA Auto Parts | 2.4/5 |
| Avis Budget Group | 2.3/5 |
| Jiffy Lube | 1.5/5 |
| Firestone Complete Auto Care | 1.5/5 |
| Penske | N/A |
| COOPER TIRE AND RUBBER CO. | N/A |
| Auto Plus Auto Parts | N/A |
Unlock Safelite AutoGlass Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safelite AutoGlass Product Quality vs. Competitors data and gain insights into your customers today.
Safelite AutoGlass Pricing
Safelite AutoGlass ROI & Value For Money
2.3/5
Safelite AutoGlass has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safelite AutoGlass' overall ROI score rated by its users and customers.
Safelite AutoGlass Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Accounting industry think that they had the lowest ROI from Safelite AutoGlass.
Quick Insights into Safelite AutoGlass ROI
Safelite AutoGlass's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Safelite AutoGlass' ROI score.
Ranked Safelite AutoGlass ROI the Highest
Ranked Safelite AutoGlass ROI the Lowest
Safelite AutoGlass ROI Score by Gender
Female customers rated Safelite AutoGlass's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Safelite AutoGlass.
Male
1.6/5
Female
2/5
Safelite AutoGlass ROI Score by Ethnicity
Safelite AutoGlass's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Safelite AutoGlass.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.8 | Other | 1.8 |
Safelite AutoGlass ROI Score by Age
Safelite AutoGlass's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Safelite AutoGlass.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.6 | 66+ | 1.6 |
Safelite AutoGlass ROI Score by Usage
Safelite AutoGlass's ROI score was rated the highest by customers who have used Safelite AutoGlass's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Safelite AutoGlass ROI Score by Industry
Safelite AutoGlass's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Safelite AutoGlass Pricing vs. Competitors
Compared to its competitors, Safelite AutoGlass's ROI score is rated right above Hertz, and is preceded by Avis Budget Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Goodyear | 3.6/5 |
| Bridgestone Americas | 3.5/5 |
| Walmart | 3.5/5 |
| AutoZone | 3/5 |
| Valvoline | 2.9/5 |
| NAPA Auto Parts | 2.4/5 |
| Avis Budget Group | 2.3/5 |
| Safelite AutoGlass | 2.3/5 |
| Hertz | 2.3/5 |
| Jiffy Lube | 1.5/5 |
| Firestone Complete Auto Care | 1.5/5 |
| Penske | N/A |
| COOPER TIRE AND RUBBER CO. | N/A |
| Auto Plus Auto Parts | N/A |
Unlock Safelite AutoGlass ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safelite AutoGlass ROI vs. Competitors data and gain insights into your customers today.
Safelite AutoGlass Customer Satisfaction (CSAT)
Safelite AutoGlass Customer Satisfaction (CSAT) Score
35 / 100
Safelite AutoGlass has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Safelite AutoGlass Customer Satisfaction
Safelite AutoGlass's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Safelite AutoGlass' Customer Satisfaction.
Ranked Safelite AutoGlass Customer Satisfaction the Highest
Ranked Safelite AutoGlass Customer Satisfaction the Lowest
Safelite AutoGlass Customer Satisfaction Score by Gender
Female customers rated Safelite AutoGlass's Customer Satisfaction score 18 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Safelite AutoGlass.
18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 12% | |
Very Dissatisfied | 67% |
36 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 9% | |
Very Dissatisfied | 50% |
Safelite AutoGlass Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Safelite AutoGlass' Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safelite AutoGlass.
29 / 100
Very Satisfied
25%
Satisfied
4%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
52%
CSAT according to Hispanic or Latino
Safelite AutoGlass' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safelite AutoGlass.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Safelite AutoGlass' Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safelite AutoGlass.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to Asian or Pacific Islander
Safelite AutoGlass' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safelite AutoGlass.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Safelite AutoGlass' Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safelite AutoGlass.
23 / 100
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
77%
Safelite AutoGlass Customer Satisfaction Score by Age
Safelite AutoGlass's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Safelite AutoGlass.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 6% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 13% |
Safelite AutoGlass Customer Satisfaction Score by Usage
Safelite AutoGlass's Customer Satisfaction score was rated the highest by customers who have used Safelite AutoGlass's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Safelite AutoGlass Customer Satisfaction Score by Industry
Safelite AutoGlass's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Safelite AutoGlass Customer Satisfaction Score by Industry",
"text": "Safelite AutoGlass's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 38,
"stars": 0,
"csatScore": 38,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 38
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Safelite AutoGlass's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Safelite AutoGlass Customer Satisfaction vs. Competitors
Compared to its competitors, Safelite AutoGlass's Customer Satisfaction score is rated right above Avis Budget Group, and is preceded by NAPA Auto Parts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| Goodyear | 76% |
| Walmart | 66% |
| Bridgestone Americas | 57% |
| Valvoline | 53% |
| AutoZone | 51% |
| Hertz | 38% |
| NAPA Auto Parts | 38% |
| Safelite AutoGlass | 35% |
| Avis Budget Group | 32% |
| Jiffy Lube | 15% |
| Firestone Complete Auto Care | 6% |
| Penske | 0% |
| COOPER TIRE AND RUBBER CO. | 0% |
| Auto Plus Auto Parts | 0% |
Unlock Safelite AutoGlass Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safelite AutoGlass Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Safelite AutoGlass Customer Service
2.3/5
Safelite AutoGlass has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Safelite AutoGlass' overall Customer Service score rated by its users and customers.
About Safelite AutoGlass's Customer Service
Address
7400 Safelite Way, Columbus, OH 43235
Website
http://www.safelite.com/
Safelite AutoGlass's Social Links
Quick Insights into Safelite AutoGlass Customer Service
Safelite AutoGlass's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Safelite AutoGlass' Customer Service score.
Ranked Safelite AutoGlass Customer Service the Highest
Ranked Safelite AutoGlass Customer Service the Lowest
Safelite AutoGlass Customer Service Score by Gender
Female customers rated Safelite AutoGlass's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Safelite AutoGlass.
Male
1.8/5
Female
2.3/5
Safelite AutoGlass Customer Service Score by Ethnicity
Safelite AutoGlass's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Safelite AutoGlass.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.9 | Other | 1.9 |
Safelite AutoGlass Customer Service Score by Age
Safelite AutoGlass's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Safelite AutoGlass.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 1.8 | 66+ | 1.8 |
Safelite AutoGlass Customer Service Score by Usage
Safelite AutoGlass's Customer Service score was rated the highest by customers who have used Safelite AutoGlass's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Safelite AutoGlass Customer Service Score by Industry
Safelite AutoGlass's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Safelite AutoGlass Customer Service vs. Competitors
Compared to its competitors, Safelite AutoGlass's Customer Service score is rated right above NAPA Auto Parts, and is preceded by AutoZone.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Goodyear | 3.8/5 |
| Bridgestone Americas | 3.5/5 |
| Walmart | 3.3/5 |
| Valvoline | 3/5 |
| AutoZone | 2.9/5 |
| Safelite AutoGlass | 2.3/5 |
| NAPA Auto Parts | 2.3/5 |
| Hertz | 2.2/5 |
| Avis Budget Group | 2.2/5 |
| Jiffy Lube | 1.5/5 |
| Firestone Complete Auto Care | 1.5/5 |
| Penske | N/A |
| COOPER TIRE AND RUBBER CO. | N/A |
| Auto Plus Auto Parts | N/A |
Unlock Safelite AutoGlass Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safelite AutoGlass Customer Service vs. Competitors data and gain insights into your customers today.
Safelite AutoGlass as an Employer
2.4/5
Safelite AutoGlass has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Safelite AutoGlass scored a -30 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Safelite AutoGlass would recommend the brand to a friend. ENPS measures how likely Safelite AutoGlass employees would recommend working at Safelite AutoGlass to a friend.
Net Promoter Score
-30
NPS Score
| 31% | Promoters |
|---|---|
| 8% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 26% | Promoters |
|---|---|
| 13% | Passive |
| 61% | Detractors |
