
they need to hire the people
the uncapped incentives are the best part of the compensation package
they need to be efficient at what they do, there is still so much lag when it comes to processing things
the upper management needs to spend some time in the branches and see how things are done at the lower level.
the upper management makes the rules but they have no idea what it takes to face the customers at the branch. they need to spend more time on site than fancy meeting halls