JP Morgan Chase & Co. is a global financial services provider that offers investment banking, asset management, treasury and other services. read more
Chase is the best company I have worked for in the last 40 years of my working life. We need to work on two-way communication and sharing our vision and goals at all levels of the company. My peers though are great at helping all members with good practices so they can work towards their goals too
What is the best part about your compensation package?
Education assistance helps to keep education at our fingertips.
What did you like most about the interview process?
They took the time to hear our answers from the hiring questionnaire.
What do you like best about the leadership team?
They are trying to take care of the personnel during this COVID-19 virus.
What is most positive about the culture and environment at your company?
We work as a team to try and help each other achieve company goals. Above the team level, there is little vision or goal communication to assist the teams with the need to understand the goal to spend less than 4 minutes on a call.
What are some of the best things about your team?
We are truly diverse and we work well together when the times get rough. We constantly are being forced to reduce our AHT as we watch our customer service scores dip. Our team tries to pass on good practices to help with achieving the companies goals.
What's going wrong and how can it be improved?
Customer problems that end up making it through to live representatives are the ones that customers can't solve on their own. What matters now is 'Did the rep solve the customer's problem?' not 'How fast did the rep get the customer off the phone?' Customers can hear the stopwatch ticking.
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