Q&A With Convergys Employees

tell the about a difficult situation I had experienced and how did I handle it

there is a set schedule but various shifts so if you are in school able to work later shift if necessary

tell me about your experience tell me about a situation that you experienced that was difficult and how you handled

Team player. Knowledgeable in customer service and products or services offered. Making the customer service experience one that the customer that you the customer service rep will help and resolve issues or concerns. One call resolution and represent company in the manner that customer will remain loyal cause of their customer service experience

Do you have experience working in customer service within a call center environment? Tell me about your strength and weaknesses. Tell me about a situation where you had a difficult customer and how did you handle it. Tell me about your background in customer service

very helpful. they make sure you are properly trained and always made sure you were trained when policies and procedures were changed

Be professional. Sell your skills, research about the company's history.

There is no internship programs at Convergys

Outstanding. VoIP phone & all equipment provided. I pay internet but get a company tax form each year noting it’s a job requirement so helps with various tax benefits.

It paid the bills

Horrible 8 but you can do ot

Chances are very high

"Convergys Perks" (digital retail coupons)

VERY diverse!

40 hours; can be VERY stressful juggling between doing right by the clients and maintaining good metrics.

Very knowledgeable crew

Poor; lack of guidance

$15 p/h

I enjoy my team because I have a positive team leader who leads by example and is always ready to listen to any concerns.