
Having the overall resources to be successful.
Some managers are very competent and professional, others woefully not.
I believe there should be an equity protocol used when assigning servers.
It clearly is not standardized in any way - mine was very short.
The lack of consistency in management means that the experience is very dependent upon management upholding standards in order for staff to work collaboratively.
It is positive when things are running smoothly, much less so when tickets run for extended periods at 30 - 50 minutes, particularly during busy times.