Cracker Barrel Claimed Company
Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme. read more
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The managers do not take care of the problems and hide in the back. They're never out in the restaurant checking on customers and food quality. The cooks at my restaurant serve burnt food all the time or over dry chicken and customers always are complaining
What is most positive about the culture and environment at your company?
Making customers happy and making sure they were satisfied with their meal
What are some of the best things about your team?
We all try to work together but nobody wants to do anything and puts everybody's job duties on to others
What's going wrong and how can it be improved?
Food is always burnt or just messy and dirty. There are never managers on the floor to handle any issues that the customers have
What did you like most about the interview process?
The general manager that was on duty while I was hired was such a great guy he ended up leaving shortly after and little by little things went down the hole
Why do you feel undervalued and what would make you feel better about your compensation?
The managers giving compliments or running some type of contest where if you get a lot of compliments from guest you get rewarded. There is a huge factor a favoritism at this restaurant
What does the leadership team need to get better at?
Being out on the floor more talking to customers getting their input. Plenty of us get compliments but it never gets back to us and the managers never acknowledge it. I know that they are understaffed but to take a few hours out to talk to customers in that would improve things drastically
Other Employee Reviews for Cracker Barrel
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