Cricket Wireless Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Cricket Wireless yet.
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What does the leadership team need to get better at?
Stop micromanaging..... pay employees better
Review from Customer Support Dept
Be in the know and know what is going on and how they make their employees feel
Review from Customer Support Dept
Customer service and accountability are needed.
Review from Customer Support Dept
Communication is always the key to success
Review from Customer Support Dept
What is the best part about your compensation package?
Nothing at all is certainly correct
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Problem is, I got promoted but the company lowered my salary. I know sales works that way most of the time, but it shouldn't be that way because your responsibilities, tasks and skills increase.
Review from Customer Support Dept
Insurance is way overpriced and doesn't cover much.
Review from Customer Support Dept
What are some of the best things about your team?
My team keeps us laughing. And the only reason i havent quit is bc of them
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They don't verify if the report they're sending is properly filled.
Review from Customer Support Dept
Communicate and listen REALLY listen
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Good atmosphere and the customers are incredible
Review from Customer Support Dept
What needs to change to make the company culture better?
More interaction maybe Zoom/Teams meetings with camera considering everything is virtual nowadays.
Review from Customer Support Dept
New management would help a bunch
Review from Customer Support Dept
What did you like most about the interview process?
casual, friendly, fun, laid back
Review from Customer Support Dept
The manager at time seemed to really be mature enough to handle her position
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Coworkers and customers are the best
Review from Customer Support Dept
What's going wrong and how can it be improved?
The same issue where I got promoted but my earnings decrease.
Review from Customer Support Dept
They do not care about their employees
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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