
My immediate co-workers are the reason I show up.
We do what we can to raise each other up - EVERY SINGLE DAY!
Rate increase. The company has no problem piling on more work and making unrealistic goals for the CRSs but there as not been a rate increase in years. Not even cost of living.
My immediate co-workers. I have never been in a group that cares so much for the well-being of each other. That is the reason I am still here. Unfortunately, that reason is not enough to keep me from looking for a change.
Stop piling work on CRSs, rate increase for CRSs, get the specific departments to do their jobs (payroll, credentialling) so the CRSs can spend more of their time doing their own. Stop announcing how much more revenue the company is bringing in while still failing to give cost of living increases.