Cross Country Healthcare Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Communication, Teamwork and Caring about staff
Review from Customer Success Dept
Tracey is an amazing Director and helps where she can with her Team.
Review from Customer Success Dept
Always willing to help in any way needed
Review from Customer Success Dept
They listen and take my ideas into consideration. They care about me as a person.
Review from Customer Success Dept
They communicate with the organization and individual teams regularly
Review from Customer Success Dept
What does the leadership team need to get better at?
Transparency and following through with promises.
Review from Customer Success Dept
Give us a cost of living raise and a raise for the extra they are putting on us. Expects us to do other jobs that we weren't hired for and don't have time for. we dont get paid enough for what they are wanting us to do and we cant do what is expected the right way. to many cheifs that arent needed
Review from Customer Success Dept
It is not motivating to hear corporate celebrating monetary milestones with champagne and such while the boots on the ground are having their commissions cut while the stress level and cost of living rises.
Review from Customer Success Dept
Communication. For incentive based employees - goals are usually not set until second quarter.....so first quarter we are working with no goals. Goals need to be fair and achievable, which they were not for 2023. This is very demotivating for those who do not get salary increases.
Review from Customer Success Dept
What is the best part about your compensation package?
Everything, I believe Cross Country pays their staff fairly
Review from Customer Success Dept
Medical benefits are fantastic. Vacation, PTO and Sick time
Review from Customer Success Dept
Access to many good doctors in my area.
Review from Customer Success Dept
It is commensurate with the market.
Review from Customer Success Dept
401K is a great investment.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No increase in salary in 4 years despite significant increases in cost of living and inflation
Review from Customer Success Dept
HIgher base and better commission with a year-end performance bonus
Review from Customer Success Dept
Have only had one raise in 8 years and I had to beg for that....yet I am regularly verbally recognized for my performance and that my performance sets the bar for my colleagues". Show me vs. tell me.
Review from Customer Success Dept
I feel I am doing a lot more than what was written in my job description but I am not being compensated for it.
Review from Customer Success Dept
I have a Masters in Nursing and 10+ years of nursing leadership. My annual salary is low.
Review from Customer Success Dept
What are some of the best things about your team?
Commitment, work ethic, teamwork, dedication to doing the right thing
Review from Customer Success Dept
Everyone will help everyone out when they need an extra hand.
Review from Customer Success Dept
Always willing to help when needed.
Review from Customer Success Dept
The team is very knowledgeable, very quick pace, I think this is the most efficient team we have ever had.
Review from Customer Success Dept
The collaboration and compassion. Always willing to help when needed.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Cross Country Healthcare yet.
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What is most positive about the culture and environment at your company?
My boss is the reason I'm here
Review from Customer Success Dept
Open communication, Opportunities of growth, mentorship
Review from Customer Success Dept
always coming up with activities
Review from Customer Success Dept
Close-knit, always willing to lend a helping hand.
Review from Customer Success Dept
When you can get together and connect.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Cross Country Healthcare yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Cross Country Healthcare yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Cross Country Healthcare yet.
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What makes you most happy at work?
Feeling of accomplishment and recognition for my work
Review from Customer Success Dept
Feeling valued, I feel Successful each day, a team that contributes, A director who cares
Review from Customer Success Dept
Being able to accomplish many tasks.
Review from Customer Success Dept
Making a difference is the most rewarding part of each day.
Review from Customer Success Dept
I love working for a company that shows employees they are worth it
Review from Customer Success Dept
What's going wrong and how can it be improved?
It's nothing more than work
Review from Customer Success Dept
Taking the time to do documentation and not being so fast and furious. We are doing things fast but not correctly. Too much rework.
Review from Customer Success Dept
The pay and expectations-give us a raise and do something about it-you send out all these surveys but nothing gets done about it so whats the point
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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