Cross Country Healthcare Operations Department Employee Reviews
Briefly describe your overall experience at your company
I love working at CCH. All of my supervisors and team members have been fantastic.
Review from Operations Dept
well, I have been here 25 years. if that doesn't say enough.
Review from Operations Dept
What do you like best about the leadership team?
My leadership team is so driven!
Review from Operations Dept
The drive and passion they have to make CCH the best.
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personal approach and understanding of life and its unforseen challenges.
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The new clear direction to eliminate working in silos.
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Transparent , and Team work
Review from Operations Dept
What does the leadership team need to get better at?
Communication, relationships, recognition, transparency , loyalty
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Offset increases in our out of pocket spending for health benefits.
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Have a stable management team and not micromanage
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collaboration instead of silo decision making
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For starters, listening to employees that are in the weeds doing the work would be very beneficial to the various teams and our clients. Secondly, truly investing in employees and showing that they mean something to the company is a must or the turnover is going to continue.
Review from Operations Dept
What is the best part about your compensation package?
The commission bonus is my favorite!
Review from Operations Dept
The multiple benefits, life insurance, pet insurance, ect
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Achieving general alignment across all compensation packages is preferred and fair
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Fair across the board on all items
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Bonus is never attainable; I rely on my base salary which is fair
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
well. I think I have been here so long, that I am training people that make what I make.
Review from Operations Dept
Market base pay, progression w/in role, and pay based on area of responsibility compared to peers with same title.
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Better pay, the market rate for other companies is much higher and for the location the pay is very low.
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I feel that my compensation has not increased enough to keep in line with cost of living. I do not feel that I am compensated for the experience I have in my role.
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Been here for three years. Love what I do, but seem to make less and less money every year with taking on more work. Secondly, in the three years of being here I have never had a performance eval or yearly review.
Review from Operations Dept
What are some of the best things about your team?
Willingness to support each other.
Review from Operations Dept
We can help each other when we need it, work together to succeed, make each other laugh, offer support to lift each other up, come together to make great things happen!
Review from Operations Dept
Same goals, want to achieve success for our accounts
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collaboration and communication. We all want to succeed as team not just individuals.
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The team has been helpful to lend a hand when needed and does not hesitate to assist with helping me learn the Cross Country way.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Be more motivated to work and grow here
Review from Operations Dept
My coworkers always create a lot of tension to the point where multiple coworkers felt stressed and overwhelmed with and quit. That was 3 of them in one month, including manager.
Review from Operations Dept
there is a lack of communication but management has been working to make sure we all improve this
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Admin team and leadership team is ok at best. Staff are horrible, unprofessional, subordinate, minimum to no work ethic. Terrible, negative culture.
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What is most positive about the culture and environment at your company?
We are inclusive, and very good at motivating each other to be our best!
Review from Operations Dept
leadership engagment and they care about how decisions effect workflows
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I am welcomed to bring new ideas to the table
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The Team work, II cannot stress that enough we all work as a Team
Review from Operations Dept
that I like the people I work with and take pride in what i do.
Review from Operations Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to fulfill the needs of the client, and placing a great HCP for them, an HCP who enjoys what they do and does an amazing job doing it, while providing for their family. Filling last minute urgent needs, I love that!
Review from Operations Dept
My clients / facilities I get to work with.
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resolving challenges quickly withour escalations needed.
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Helping clients accomplish a goal
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The bonding, the level of importance , the goals met on a daily basis
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What's going wrong and how can it be improved?
we need to have better processes and less manual back and forth work
Review from Operations Dept
leadership and nepotism. I'm not sure how the nepotism can be solved. It would be great if leadership accepted that our division is part of CCH and we are all ONE CCH
Review from Operations Dept
Communication from the top down on a regular basis and when important changes in the organization are made would be nice. Also, providing us with reliable resources that help streamline our workday would be very helpful.
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Recruitment has not been in line for years now and we cannot be successful without a productive recruitment team.
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We are micromanaged with unrealistic metrics when revenue drops. The metrics they require often times hold me back from doing my actual work that really drives revenue
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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