Cross Country Healthcare Customer Support Department Employee Reviews

Outstanding, I feel supported, encouraged and appreciated!

Review from Customer Support Dept

Its been rewarding and great

Review from Customer Support Dept

From the day I joined the company I continue to learn every day. Not only the job itself, but seeing the compassion for our clients and team members is just amazing and give purpose to every day.

Review from Customer Support Dept

I've been with this company a long time my overall experience is good. I wish it was better I don't feel important kind of just feel like a number.

Review from Customer Support Dept

My overall experience at the company has been positive. I’ve had the opportunity to grow professionally, collaborate with a supportive team, and contribute meaningfully. I look forward to the future!

Review from Customer Support Dept

talent, entrepreneurship, sincere, genuine, transparent, super excited about our direction!

Review from Customer Support Dept

All are approachable and available, especially the CHRO

Review from Customer Support Dept

They are open to listening to all thought and ideas no matter who brings them forward.

Review from Customer Support Dept

Very informative and supportive Easy to speak with

Review from Customer Support Dept

They're commitment to clear communication, support, and strategic decision-making. They foster a collaborative environment, provide valuable guidance, and prioritize both team and organizational success.

Review from Customer Support Dept

Listening to the people who actually do the work and stop trying to over-simply what we actually do on a daily basis in order to push more work on us.

Review from Customer Support Dept

Listening to the staff. The micromanaging is too much.

Review from Customer Support Dept

Listening and treating people like human being instead of numbers.

Review from Customer Support Dept

The afterhours leadership is worse than anything and is a complete joke. No accountability, lazy employees continuously get away with everything while the good and hardworking employees are always being told that they need to do better.

Review from Customer Support Dept

the region I work in is a cluster and they expect US to fix it. It is not our problem to fix. There are way too many hands in the pot..

Review from Customer Support Dept

Per Diem ability to be flexible

Review from Customer Support Dept

I am happy all around with compensation package

Review from Customer Support Dept

Insurance Price and Holidays off

Review from Customer Support Dept

Opportunity for performance based bonuses

Review from Customer Support Dept

Sick and personal days are good.

Review from Customer Support Dept

To be paid within market range, at a minimum

Review from Customer Support Dept

It's just time for over all raises

Review from Customer Support Dept

We don't get raises, that makes me feel undervalued.

Review from Customer Support Dept

I feel undervalued as my compensation doesn’t fully reflect my expertise, experience, and contributions. Market trends show similar roles offer higher pay. A competitive salary adjustment, performance-based increases, or added benefits w

Review from Customer Support Dept

Management is quick to ask for our opinions but also quick to dismiss the answers. Also, we are constantly mico-managed which is a sign of inexperienced, insecure management. I would feel better about my compensation if it better reflected the quantity and quality of my work.

Review from Customer Support Dept

truly team oriented, helpful, fun, knowledgeable, good communicators, clinically skilled

Review from Customer Support Dept

We all get along and work well together

Review from Customer Support Dept

Everyone is helpful and willing to jump in and support no matter where the responsibility is owned.

Review from Customer Support Dept

Everyone is happy with work and be at Cross Country Looking forward to the future and new idea/plans for 2025

Review from Customer Support Dept

My team is collaborative, supportive, and highly skilled. We communicate effectively, work toward shared goals, and consistently go above and beyond to ensure success. The strong sense of teamwork, mutual respect, and problem-solving mindset make it a great environment to be a part of.

Review from Customer Support Dept

Making sure each one does their job, Working together in a respectful manor.

Review from Customer Support Dept

There is only 1 c worker that I interact with including going to her with any questions. The lead on my team is 90% of the time clueless as to what is happening

Review from Customer Support Dept

They need to work on their WORK ETHICS! Way too much laziness and I've emailed managers numerous times and doesn't seem like things change much. There are no consequences so why would anyone change what they're doing? We have no call no shows, yet people still have their jobs. Too many slacking

Review from Customer Support Dept

billing and payroll keep making my job harder by entering bad data. they need to fix this

Review from Customer Support Dept

We truly are One now! culture of growth, entrepreneurial, good use of talent, supportive, excited! Fun!

Review from Customer Support Dept

The people are the best

Review from Customer Support Dept

For the most part there is positivity, even when things are not the best.....we find the solution and look forward.

Review from Customer Support Dept

We all get along and seem to love what we do.

Review from Customer Support Dept

The inclusivity and diversity the organization has.

Review from Customer Support Dept

include everyone when changes are made. many changes have been made with no sign before hand

Review from Customer Support Dept

Supporting employees and interacting with my coworkers

Review from Customer Support Dept

Interacting with the team and tackling hard things, especially when it ends up on the positive end.

Review from Customer Support Dept

My coworkers and working with the client. Clients are very important.

Review from Customer Support Dept

Helping my team and healthcare professionals.

Review from Customer Support Dept

accomplishing my goals! Enjoy thinking, using Nursing experience, skills. Team oriented, great leaders, Hank & Mary!

Review from Customer Support Dept

There has been so many negative impacts lately with all these layoffs, and now we are at the point where we are feeling anxious coming to work every day rather than excited.

Review from Customer Support Dept

Issues go ignored until there is a 5-alarm fire. Accountability is lacking in management. People are leaving left and right whether by choice or by force, and the company just keeps passing the work on to the next employee rather than filling positions. We as employees are burned out.

Review from Customer Support Dept

The pay is unfair. You have CRS's making 4k+ in commissions and we will never get close to that because nobody is dedicated to our region. They want us to give 100% without giving 100% back.

Review from Customer Support Dept

I do not understand why out input is needed when there will be no improvements. Its like talking to a wall

Review from Customer Support Dept

Response from Cross Country Healthcare

We are very disappointed to read your review and would like to hear more about it. We take these responses very seriously and they only help us improve our overall culture. If you feel so inclined, please email [email protected] so we may discu

We hate mico-management. Also, we waste time in useless meetings which are obviously being forced on management to have. We sometimes waste time (up to 40 minutes) playing games and only spend a few minutes covering actual work related topics that could actually just be sent via email.

Review from Customer Support Dept