Enshored Claimed Company
Powerful outsourcing for disruptive start-ups.
Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.
We design, resource, and drive:
+ Customer care
+ Back office
+ Sales and Marketing
+ Content Moderation.
We provide expert guidance for start-ups – from reactive service development to planned business expansion.
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I do not have that much experience yet as I am in my second month. Looking forward to better days though.
Briefly describe your overall experience at your company
The company itself is okay. But it is the leaders within the account that is... I don't know how to describe it. Also, the HR, benefits team are slow in responding to inquiries and assistance asked.
Briefly describe your overall experience at your company
company is good, management team on our account are not. they are self-centered who do not think of the agent's welfare and the culture of promoting someone close to the stm and managers are so obvious, not giving motivation or encouraging those who are really good and deserve to be a poc or support
Briefly describe your overall experience at your company
fair, nothing especial, just like the other companies that i have worked with
What is most positive about the culture and environment at your company?
I do not feel the "culture" yet
What does the leadership team need to get better at?
employee care and leave approvals and consideration
What does the leadership team need to get better at?
more personal interaction with the agents
What does the leadership team need to get better at?
people engagement and providing humane consideration
What do your coworkers need to improve and how could you work together better?
i don't believe people will improve but management may
What is most positive about the culture and environment at your company?
i cannot think of any
What's going wrong and how can it be improved?
additional workload every month but the pay is not increasing
Why do you feel undervalued and what would make you feel better about your compensation?
the work load is getting heavier but no additional compensation given
What needs to change to make the company culture better?
need to improve the workplace, the admins, the maintenance (cleanliness) among others
Why do you feel undervalued and what would make you feel better about your compensation?
chat agents are overworked but paid the same as the other lobs
What does the leadership team need to get better at?
Avoid favoritism, be fair and transparent with anything and everything that affects the agents.
What do your coworkers need to improve and how could you work together better?
team work and should be more cautious in doing the job right especially during log in
What's going wrong and how can it be improved?
The leaders - TMs, STMs and OM, obviously shows favoritism to some agent (whom most are not even performers).
What is most positive about the culture and environment at your company?
The only positive thing that I can see is that Ian Jackson constantly delivers updates though it was at a lesser frequency of townhall lately.
What's going wrong and how can it be improved?
i am looking forward to getting a wfh job, the daily commute is a nightmare. most bpo offers hybrid, i hope the company will consider this.
What do your coworkers need to improve and how could you work together better?
stop gossiping and focus on being better at their work so that we can all be aligned and not just cleaning up the mess that someone else's did.
What do your coworkers need to improve and how could you work together better?
Work fairly. TMs and POCs/SMEs should know the process to be able to assist better and not just assign anyone who does not know the product that well.
What do your coworkers need to improve and how could you work together better?
Most of my colleagues do not embody the account's mission to provide "7 stars" customer service. Most are just looking forward to solving the tickets faster than everyone else.
What's going wrong and how can it be improved?
We were given a very cold and unsupportive POC. As a newbie who just onboarded the account, this is a very unwelcoming act and made us feel uncomfortable at all times when a POC is around.
Why do you feel undervalued and what would make you feel better about your compensation?
i hope the company would consider adding more pto or paid leave credits and have a yearly salary increment even if just a fraction. maybe half on the annual performance bonus and half will be a salary increase.
Why do you feel undervalued and what would make you feel better about your compensation?
Yearly increase will make it better and the increase should be based on the performance. Also, adding of a dependent to our HMO should not have stringent measures. It is disheartening that this is the 2nd year that my dependent was declined to be added :(
Why do you feel undervalued and what would make you feel better about your compensation?
My salary is lower than some of my colleagues, whom which i have better background and performance right now that we are on the job. I hope the company or management salary offers on the 3rd or 5th or sixth month and align those who are receiving a lower salary but are performers.
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