
Please value your employees on how the handle the clients request which leads to customer satisfaction even if he/she sacrificed his AHT/CPH just to turn the table around and not forced the agents to hit AHT/CPH which makes the agent sacrificed Quality on how to handle the request because of stress.
Excellent work environment due to some perks offered by the company.
I am not getting any pay disputes
1 free dependent, free lunch,coffe, juice
ENS company offers free dependent ,kumon,coco life,onside allowance
Team work should help the team
environment is getting toxic from time to time
assigned POC per team aside from the current SME
Willing to support the agent anything related to work
our them has a teamwork
The company offers team engagement
the environment is not toxic
preventing a negative environment and providing support to those who needs help
Because of rising inflation here in the Philippines, Annual salary increase is already necessary.
Please do check with your agents monthly if they are still ok or not to keep the company healthy.
My teamate or workmates are willing to help you when you have some questions when it comes to handiling the ticket
Operations policy is getting the environment worst from time to time they should promote monthly Temp check asking agents if they are still ok or not.