Enshored Claimed Company
Powerful outsourcing for disruptive start-ups.
Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.
We design, resource, and drive:
+ Customer care
+ Back office
+ Sales and Marketing
+ Content Moderation.
We provide expert guidance for start-ups – from reactive service development to planned business expansion.
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So far it has been great
Briefly describe your overall experience at your company
Unless I can see results or action plans (not just plans) on the cry that we have been raising since before, I cannot say that I am satisfied during my stay. There has to be a way for work and compensation be fair.
What are some of the best things about your team?
we help each other in out team
What is most positive about the culture and environment at your company?
people are easy to get along with
What makes you most happy at work?
incentives and bonuses or any additional pay
What are some of the best things about your team?
We help one another to improve.
What is most positive about the culture and environment at your company?
helping each other as a team
What makes you most happy at work?
free food and friends at work
Why do you feel undervalued and what would make you feel better about your compensation?
salary alignment and additional allowance for chat agents
What do you like best about the leadership team?
Leaders are accommodating and approachable.
What do you like best about the leadership team?
goal focused and agent centered
What is the best part about your compensation package?
Higher than my previous company.
What is most positive about the culture and environment at your company?
nothing to mention for now
What do you like best about the leadership team?
Some leaders are helpful where you can feel that they are willing to help.
What are some of the best things about your team?
I can sometimes ask for assistance in case the concern on chat is overwhelming. Like handling 2 imminent chat at a time.
Why do you feel undervalued and what would make you feel better about your compensation?
The work load of a chat agent and support is way off. While chat agents are busy assisting 2 chats at a time, most support are sleeping, talking (loudly), singing, and they are paid more than us (chat agents). Chat agents should be receiving more for the work they do.
What's going wrong and how can it be improved?
Basic salary alignment and additional allowance for chat agents. While support aims to reach 8 tickets to solve in a day only then they can do something else after, chat agent does not have time to rest. We continue to work as long as there's a customer who reaches out. NO REST IN BETWEEN.
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