Enshored – At first I am grateful but the times that I was able to see some agent have higher salary but they work or solved tickets that not able to hit the target is very dissatisfied | Comparably

Enshored – At first I am grateful but the times that I was able to see some agent have higher salary but they work or solved tickets that not able to hit the target is very dissatisfied

Enshored Claimed Company
Powerful outsourcing for disruptive start-ups. Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions. We design, resource, and drive: + Customer care + Back office + Sales and Marketing + Content Moderation. We provide expert guidance for start-ups – from reactive service development to planned business expansion. read more
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PARTICIPANTS
3810
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114900
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At first I am grateful but the times that I was able to see some agent have higher salary but they work or solved tickets that not able to hit the target is very dissatisfied

Briefly describe your overall experience at your company

Experience I only need to be here to survive

What makes you most happy at work?

if they will provide the salary alingment

What is most positive about the culture and environment at your company?

my teammates only no other thing

What are some of the best things about your team?

They are helpful when it comes to ask assistance

What are some of the best things about your team?

Camaraderie on all aspects and we share our best practices

What do you like best about the leadership team?

My Team Manager encourage me to do better even if I make mistakes

Why do you feel undervalued and what would make you feel better about your compensation?

No pack lunch anymore also they have promised the alignment but until now we have not receive any response from them.

Why do you feel undervalued and what would make you feel better about your compensation?

The reason for that is new hires is much higher salaries than the old agent. On which we already contributed alot on this company and I need the salary alignment

What do you like best about the leadership team?

Needs Improvement when it comes to decision especially that you are making your effort to be on top of the bidding but they changes your schedule even if there is same tier that is at the bottom

What is most positive about the culture and environment at your company?

Culture on this company is good how ever sometimes it was too toxic due to changes that sometimes it will effect right away. Changes is constant but sometimes it will give us sometimes to adjust not that it will take effect right away.

What's going wrong and how can it be improved?

Because I can see that some of us especially new hires which is higher salary than from us who is already tenured. They inform us last year about salary alignment but until now we dont have any updates. As you are seeing many tenured agents already resigned due to that. Hope they can see that.

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