Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 237

TOTAL RATINGS: 2648

CEO: Tony Bates

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Genesys Desktop Support Salaries in Raleigh-Durham, NC

The average Genesys Desktop Support in Raleigh-Durham, NC earns an estimated $61,422 annually, which includes an estimated base salary of $53,632 with a $7,790 bonus. Genesys' Desktop Support compensation is $8,850 more than the US average for a Desktop Support. Desktop Support salaries at Genesys in Raleigh-Durham, NC can range from $27,000 - $87,000.

In Raleigh-Durham, NC, The IT Department at Genesys earns $396 more on average than the Design Department.

Last updated 2 months ago.

$20k

$30k

$40k

$50k

$86k

$156k

$61,422

Average Compensation

$53,632: avg. base

$7,790: avg. bonus

Desktop Support Salaries at Genesys

In Raleigh-Durham, NC, Desktop Supports earn $5,646 more than Desktop Supports, and $20,691 less than IT Support Engineers.

Director of IT

$125k*

Project Manager

$116k*

IT Manager

$115k*

SysAdmin

$108k*

IT Support Engineer

$82k*

Desktop Support

$56k*

* estimated salary

Compensation at Genesys by Department

In Raleigh-Durham, NC, The IT Department averages $396 more than the Design Department, and $6,217 less than the Operations Department

Operations

$102,269 Avg. total comp.

+$6k

$96,052 Avg. total comp.

Design

$95,656 Avg. total comp.

-$396

Desktop Support Compensation by Gender (All Companies)

The average female Desktop Support at companies similar size to Genesys reported making $72,742, while the average male Desktop Support at similar sized companies reported making $55,481.

Desktop Support Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Desktop Support at companies similar size to Genesys reported making $72,736, while the average Caucasian Desktop Support at similar sized companies reported making $50,215.

How Desktop Supports at Genesys Rate Their Compensation

The majority of Desktop Supports at Genesys believe they're compensated fairly. 83% of Desktop Supports at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

Do you believe you're paid fairly?

57% Yes

Does your company give annual bonuses?

83% Yes

Are you satisfied with your Benefits?

66% Yes

See Genesys Desktop Support Salaries in Other Cities

Desktop Support Salaries at Similar Size Companies in Raleigh-Durham, NC

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