Genesys Senior Customer Service Manager Salaries in Sacramento, CA | Comparably
Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
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Genesys Senior Customer Service Manager Salaries in Sacramento, CA

The average Genesys Senior Customer Service Manager in Sacramento, CA earns an estimated $87,394 annually, which includes an estimated base salary of $77,331 with a $10,064 bonus. Genesys' Senior Customer Service Manager compensation is $17,100 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Genesys in Sacramento, CA can range from $35,000 - $160,000.

In Sacramento, CA, The Customer Support Department at Genesys earns $2,822 more on average than the Admin Department.

Last updated 3 months ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$87,394
Average Compensation
$77,331
avg. base
$10,064
avg. bonus

Senior Customer Service Manager Salaries at Genesys

In Sacramento, CA, Senior Customer Service Managers earn $2,904 more than Customer Service Managers.

Customer Service Manager
$84k*
Technical Support
$72k*
CS Rep
$47k*
* estimated salary

Compensation at Genesys by Department

In Sacramento, CA, The Customer Support Department averages $2,822 more than the Admin Department, and $31,383 less than the Communications Department

Communications
$92,070 Avg. total comp.
+$31k
Customer Support
$60,687 Avg. total comp.
Admin
$57,865 Avg. total comp.
-$3k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Genesys reported making $79,958, while the average male Senior Customer Service Manager at similar sized companies reported making $94,078.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Senior Customer Service Manager at companies similar size to Genesys reported making $101,250, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $71,032.

How Senior Customer Service Managers at Genesys Rate Their Compensation

The majority of Senior Customer Service Managers at Genesys believe they're compensated fairly. 83% of Senior Customer Service Managers at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

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