Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

CEO: Tony Bates

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Genesys Technical Support Salaries in Washington, DC

The average Genesys Technical Support in Washington, DC earns an estimated $74,975 annually, which includes an estimated base salary of $71,725 with a $3,250 bonus. Genesys' Technical Support compensation is $15,154 more than the US average for a Technical Support. Technical Support salaries at Genesys in Washington, DC can range from $56,000 - $105,121.

In Washington, DC, The Customer Support Department at Genesys earns null less on average than the null Department.

Last updated 5 months ago.

$22k

$33k

$44k

$55k

$101k

$149k

$192k

$74,975

Average Compensation

$71,725: avg. base

$3,250: avg. bonus

Technical Support Salaries at Genesys

In Washington, DC, Technical Supports earn $27,959 more than CS Reps, and $20 less than Technical Supports.

Customer Service Manager

$84k*

Technical Support

$75k*

CS Rep

$47k*

* estimated salary

Compensation at Genesys by Department

In Washington, DC, The Customer Support Department averages $6,494 less than the Admin Department.

Finance

$77,711 Avg. total comp.

+$20k

Admin

$63,745 Avg. total comp.

+$6k

Customer Support

$57,251 Avg. total comp.

Technical Support Compensation by Gender (All Companies)

The average female Technical Support at companies similar size to Genesys reported making $63,631, while the average male Technical Support at similar sized companies reported making $77,773.

Technical Support Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Technical Support at companies similar size to Genesys reported making $84,417, while the average Caucasian Technical Support at similar sized companies reported making $69,898.

How Technical Supports at Genesys Rate Their Compensation

The majority of Technical Supports at Genesys believe they're compensated fairly. 83% of Technical Supports at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

Do you believe you're paid fairly?

57% Yes

Does your company give annual bonuses?

83% Yes

Are you satisfied with your Benefits?

66% Yes

See Genesys Technical Support Salaries in Other Cities

Technical Support Salaries at Similar Size Companies in Washington, DC

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