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Get rid of current MTL who constantly makes threats and uses retaliation tactics. DGM is also aware and encourages this.
What did you like most about the interview process?
Do you mean other than HR Block? My other company interview process was comfortable and the interviewer seemed to care about the overall work environment.
What does the leadership team need to get better at?
Listening to their workers and taking appropriate action. From direct experience there are managers from DGM down that need to be replaced due to unethical actions which negatively affect the workplace and the clients.
What do your coworkers need to improve and how could you work together better?
Coworkers constantly complaining to me but not to management. If it doesn't directly affect them its now a problem. MTL has been having coworkers from other offices go into our returns inappropriately. DGM is aware of this and refuses to have an adult discussion about this.
What's going wrong and how can it be improved?
Price products accordingly and stop micromanaging taxpros and treating taxpros like they are only data entry workers. Get rid of tax pros that leveled up by testing out of it, there is rampant cheating going on regarding this. One is a level 5 than cannot do a level 1 return correctly half the time.
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is based on how much revenue you bring in but Block constantly gives discounts which would not a be a problem but these discounts count against the tax pro. Also, a 20 discount is one thing but a 100 discount is another thing. These are also given to customers with less than a week old return.
Other Employee Reviews for H&R Block
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