H&R Block – my coworkers are great and very experienced with taxes

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my coworkers are great and very experienced with taxes

What makes you most happy at work?

interacting with customers and coworkers

What does the leadership team need to get better at?

higher leadership needs to do taxes in an office to get real customer experience. NOT what they think the customer experience is.

What do you like best about your company?

The clients.
Outlook review from Finance Dept

What needs to change to make the company culture better?

Faster pace and more flexibility with the clients
Environment review from Finance Dept

What's going wrong and how can it be improved?

Management needs to be more positive and personable.
Outlook review from Admin Dept

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