Liveops Claimed Company
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. read more
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The efforts made to generate new clients
What did you like most about the interview process?
Not too confusing a clear overview of the process was given
Thank you for your review! Happy to hear your application process went smoothly!
What is most positive about the culture and environment at your company?
easy access to educational material. Also all employees management and contractors are kind and respectful
What are some of the best things about your team?
as a contractor you can have as much or as little interaction with your team mates as desired. the community is inclusive and respectful
What's going wrong and how can it be improved?
agents are on the front lines of company representation. So for all of the efforts we make to keep customers happy. I feel devalued by being paid less than ever. As if the company/clients feel my contribution is cheap. PAY CONTRACTED AGENTS MORE
Thank you for your review! All opportunities pay for time spent talking on the phone and assisting customers. Actual earnings may vary depending on the opportunity, call type, call volume, and other factors.
Why do you feel undervalued and what would make you feel better about your compensation?
the pay rate for work keeps dwindling from $0.25 per minute talk time across the board to most lines paying $0.20 per minute and some paying a little as $0.08 plus incentives. the call volume is less and the pay is also less. I would feel better about compensation if i was paid $0.25-0.35 talk time
Other Employee Reviews for Liveops
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