Lumen (formerly CenturyLink) Customer Service Manager Salaries in Baltimore, MD | Comparably
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Lumen (formerly CenturyLink) Customer Service Manager Salaries in Baltimore, MD

The average Lumen (formerly CenturyLink) Customer Service Manager in Baltimore, MD earns an estimated $134,541 annually, which includes an estimated base salary of $120,208 with a $14,333 bonus. Lumen (formerly CenturyLink) Customer Service Manager compensation is $64,246 more than the US average for a Customer Service Manager. Customer Service Manager salaries at Lumen (formerly CenturyLink) in Baltimore, MD can range from $115,000 - $150,000.

In Baltimore, MD, The Customer Support Department at Lumen (formerly CenturyLink) earns $17,781 more on average than the Legal Department.

Last updated 4 days ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$134,541
Average Compensation
$120,208
avg. base
$14,333
avg. bonus

Customer Service Manager Salaries at Lumen (formerly CenturyLink)

In Baltimore, MD, Customer Service Managers earn $9 more than Customer Service Managers.

Customer Service Manager
$135k*
$54k
* estimated salary

Compensation at Lumen (formerly CenturyLink) by Department

In Baltimore, MD, The Customer Support Department averages $17,781 more than the Legal Department, and $26,621 less than the Product Department

Product
$179,156 Avg. total comp.
+$27k
Customer Support
$152,535 Avg. total comp.
Legal
$134,754 Avg. total comp.
-$18k

Customer Service Manager Compensation by Gender (All Companies)

The average female Customer Service Manager at companies similar size to Lumen (formerly CenturyLink) reported making $64,747, while the average male Customer Service Manager at similar sized companies reported making $93,274.

Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Customer Service Manager at companies similar size to Lumen (formerly CenturyLink) reported making $91,726, while the average Native American Customer Service Manager at similar sized companies reported making $59,013.

How Customer Service Managers at Lumen (formerly CenturyLink) Rate Their Compensation

The majority of Customer Service Managers at Lumen (formerly CenturyLink) believe they're not compensated fairly. 61% of Customer Service Managers at Lumen (formerly CenturyLink) say they receive annual bonuses, and the majority (49%) are not satisfied with their benefits. See more compensation ratings at Lumen (formerly CenturyLink)

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