Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
I work with great people. There are definitely things that could be improved in the area of how quickly customer issues are able to be resolved, better communication with customers on their issues, and not being incentivized to get the customer off the phone quickly.
What are some of the best things about your team?
Their willingness to help and share resources.
What do you like best about the leadership team?
They are responsive and communicative. People of integrity.
What are some of the best things about your team?
Everyone is willing to help each other out.
What is most positive about the culture and environment at your company?
Being a remote worker with limited interaction with my coworkers (apart from asking for help), we don't really have a culture.
What's going wrong and how can it be improved?
I really struggle to work with angry customers. Most customers are very kind, so My attitude is something I need to work on.
Why do you feel undervalued and what would make you feel better about your compensation?
The depth of product knowledge, the breadth of products I am expected to support, and the technical ability needed to competently do my job are not reflected in my hourly wage.
What's going wrong and how can it be improved?
As a software support worker, we have to bear the brunt of unhappy customers. In many ways, we are the face of the company. We have to try to explain why certain bugs continue to go unfixed, why messages to one of the other departments continue to go unanswered, or why Arena is not improved.
Other Employee Reviews for Ministry Brands
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