Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
Annual strategy pivots and frequent leadership shakeups resulted in a sense of running in circles from the macro perspective. We are perpetually trapped in a state of tension between resource limitation and comparably oversized work demands. Common sense and foresight are lacking.
Briefly describe your overall experience at your company
Management: "Just hang in there, next year will be better." ..a year later... "I know, I know. Just hang in there, next year will be better."
What are some of the best things about your team?
They are passionate, fair-minded, highly skilled professionals.
What does the leadership team need to get better at?
Delegate management, budget. Longer-term focus vs quarterly results. Quality experiences will bring new bookings than aggressive cross-sale.
What's going wrong and how can it be improved?
We are encumbered with process, excessive bureaucracy and largely ineffective meetings, more focused on ritual that quality, innovation and speed to market.
Why do you feel undervalued and what would make you feel better about your compensation?
Our annual increases were outpaced by inflation even before the pandemic. Workload increases but salaries remain static. Bonuses are embarrassing.
What are some of the best things about your team?
Our team and other teams I've collaborated with are honorable, well-adjusted and quality-focused professionals. Smart, ethical, often joyous people that are our greatest asset.
What needs to change to make the company culture better?
Fewer meetings, more focus on delighting and surprising our customers in support of their ministries. We've spend years focused on cross-sale and it hasn't yielded the expected windfall.
What needs to change to make the company culture better?
Less red tape. Empower managers. Fewer meetings. Improved focus on quality and customer need vs bookings and cross-sale. Changing our name and diluting our brands will not change our reputation in the marketplace and isn't a winning long-term strategy.
What's going wrong and how can it be improved?
Cross-sale isn't innovation and investors aren't customers. We should work to delight and surprise our customers with true innovation; their feedback and needs should inform our products and services. Rebranding is a short-term reputation reset at the expense of established customer loyalty.
What does the leadership team need to get better at?
Associate empathy. We tend to be tone deaf in terms of austerity. Keen-eyed staff may notice that while their workloads and stress increased, their 6-year trend in compensation growth is stale while the company spent millions on new acquisitions; many of which are ultimately dismantled or shuttered
Why do you feel undervalued and what would make you feel better about your compensation?
5 to 6 years of sub-par annual raises and no bonuses to speak of ran head first into an inflationary spike that was met with yet-another poor annual increase. I can find a 50% increase in salary on the current job market, even with the bear-market pre-recession indicators.
Other Employee Reviews for Ministry Brands
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