Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
Having been on the customer side and now on the employee side, it's been amazing to go from helping one church to now helping many.
Briefly describe your overall experience at your company
I loved the work I did, but the past 6 months have been chaos. Things I need to do my job are no longer accessible, it now requires a coworker - inefficient use of both of our time. Far too many things done at once, not realizing the employee impact. It can get better, but this was poorly planned.
Briefly describe your overall experience at your company
I use to love working here before the Reorg. The Ministry Brands has taken on a new product merger and reorg all at once and it's been a train wreck. Employees are frustrated and clients feel it. Support is backed up because people have left and positions remain unfilled due to a hiring freeze.
Briefly describe your overall experience at your company
I use to love working here, then the reorganization happened. Outside of my manager and team, I don't feel like a valued team member anymore. My joy of working here has quickly dwindled significantly since the reorganization.
What is most positive about the culture and environment at your company?
Christian focus and willing to pray with you.
What is most positive about the culture and environment at your company?
The clients we serve and the team I work with.
What are some of the best things about your team?
Professionalism, organized, customer oriented, creative, have my back to support me.
What is the best part about your compensation package?
The insurance options are decent, but not the best from past jobs.
What makes you most happy at work?
When I'm able to hear the clients vision and help them fulfill it.
What are some of the best things about your team?
Encouraging and having each others backs. I wish leadership saw the effort we put in.
What are some of the best things about your team?
We have each others backs and support each other even though we are all mostly remote.
What are some of the best things about your team?
My team is honest, thoughtful, driven and passionate. If only the rest of the company could follow suit.
What is most positive about the culture and environment at your company?
The clients we serve and how it impacts the kingdom. Without them most of us wouldn't stick it out.
What do you like best about the leadership team?
They listen and care about me as a person. This was very evident when I had a mental breakdown.
What is most positive about the culture and environment at your company?
My coworkers help offset the insane lack of insanity surrounding the pushout of a new product loaded with bugs or not implemented properly because a deadline was necessary.
What does the leadership team need to get better at?
Have transparent honest facetime with those in the trenches. Honesty goes a long way in building trust and given the chaos of the reorg, I need some encouragement that things are being done to improve this utter disaster.
Why do you feel undervalued and what would make you feel better about your compensation?
The merit increase (raise if you will) that was given out this year is a slap in the face. It doesn't even meet the standard 3% cost of living adjustment, when inflation costs are through the roof! There currently isn't much performance driven 'merit' increase incentives.
What does the leadership team need to get better at?
We had a Townhall Meeting that didn't give us a pulse of the company, rather it felt like a sales pitch to investors. Yes, we need to hear success stories, but we also need to hear internal accomplishments. An hour of wasted time when I'm already overworked.
What's going wrong and how can it be improved?
Don't just listen to the problems, show action to making change happen. Leadership needs to get real and have honest face time with the employees who directly deal with clients. We need to feel seen and heard - at present I feel like I'm talking into a void.
What's going wrong and how can it be improved?
We are releasing new products loaded with bugs just to meet Leadership expectations causing a train wreck of issues for support. We are 4 months into the ReOrg and former modes of communication are a wreck. Clients are quickly learning the company is not what it use to be.
What does the leadership team need to get better at?
Follow through. If HR asks for job description updates but won't implement why waste our time? Will it increase my compensation? Yes. Will people leave for not being compensated? Yes. This reorg and work transfer has been a nightmare too much all at once. Clients and employees are suffering from it.
Why do you feel undervalued and what would make you feel better about your compensation?
Job descriptions do not align with the work performed. When new descriptions are provided they aren't implemented, which impacts my pay scale. Show me how I rate compared to others nationally to justify my pay. If it can't be implemented in one shot, then give me a timeline it can be reached.
What's going wrong and how can it be improved?
Constantly fighting an uphill battle with Amplify and not having things completed just to meet a go to market deadline. The bugs that have been put on hold because of Amplify trumped everything else. And not being able to tell the customer the real reason why things are being delayed is exhausting!
Why do you feel undervalued and what would make you feel better about your compensation?
The company ReOrg caused a new position, but same pay despite promises of adjustment. I'm doing both the old job and new job as work transfer hasn't happened despite the company leaders saying 95% is done (I must be talking to every one of the 5%). The retirement match of 1.5% is laughable at best.
Other Employee Reviews for Ministry Brands
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