Comparably Awards
Ministry Brands Claimed Company
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. read more
Positive. Overall pay could be more competitive. Internal processes need to be more streamlined and efficient to encourage retention and recruitment. BUT it's a great group of people doing great work.
Briefly describe your overall experience at your company
It has a lot of ups and downs, like a roller coaster, and I am always worried about the safely of my position
Briefly describe your overall experience at your company
I love my team and I truly enjoy working with our clients. However, there are a lot of ups and downs at the company and a lot of moving parts. Things change very quickly and sometimes it seems like things are put into action before they are fully thought out
Briefly describe your overall experience at your company
Since starting, we moved from CB to MB, which was quite a challenge. We have lost 18 people on our team, 16 of whom quit under some distress. The short time working here has produced intense growing pains, leading to frustration. I love what I do but dislike who I do it for.
What do you like best about the leadership team?
Seem very friendly and easily accessible if needed
What is the best part about your compensation package?
Commission is the best part of my package.
What is the best part about your compensation package?
The HSA and the matching
What are some of the best things about your team?
Good comraderie even though remote
What are some of the best things about your team?
Always willing to help out and assist if necessary
What is most positive about the culture and environment at your company?
People who genuinely want to help our clients succeed.
What are some of the best things about your team?
Everyone is always willing to help out and assist if they can
What is most positive about the culture and environment at your company?
There isn't anyone micromanaging your job as if you are a child
What is most positive about the culture and environment at your company?
I don't have someone constantly micromanaging me. I am trusted to do my job
What do you like best about the leadership team?
They are very professional and have a good eye on the viability of the company
What do you like best about the leadership team?
I am not very familiar with many of them, however, they seem friendly and accessible if needed
What are some of the best things about your team?
Knowledge of our industry. Ability to pivot despite challenges. Genuine care for the customer and willing to go the extra mile.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel management would be indifferent whether I am on the team or not. I would like to see an increase in the salary
What is most positive about the culture and environment at your company?
This isn't easy to answer as it has nothing to do with the company but with the team, which supports and encourages one another in shared ideas and expertise.
What's going wrong and how can it be improved?
When there are customer issues that I need assistance with, there isn't a clear person or contact for that issue and I end up having to chase people down for help
What's going wrong and how can it be improved?
When there are issues or challenges, there isn't a designated contact to assist or have a solution. I end up having to go chase someone down and it really just goes in circles
What's going wrong and how can it be improved?
Sales Team handled poorly. Ethics training due (takes 4-8 hrs) at the same time that many strive to meet their monthly quota. Plus, the amount of transition is taxing—new CRM (w LOTS of kinks), new products to learn, convoluted hand-off processes—all
What does the leadership team need to get better at?
While we have open communication, questions are rarely answered promptly or answered for resolution. Many leaders want to "tell" but not listen to past challenges that still hurt morale. Our team needs more training and development so that when new products hit the market, we are prepared.
What's going wrong and how can it be improved?
The number one thing that is needed in our industry is better Customer Service/Support. We sell to an unskilled workforce challenged with self-help and pace training. The customer is often frustrated and feel helpless. We end up saying SORRY with every call. This is not good.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel as though I am just a number at the company and not a person. I feel as if my manager is indifferent whether I am on the team or not and when challenges I face are brought up they are brushed aside with no real solution. I would like to see an increase in my compensation
Other Employee Reviews for Ministry Brands
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