
Having the opportunity to not only improve the lives of our patient and physician customers, but also being given the autonomy and encouragement to improve the experience of our employees.
In the 11 years I've been here, Northside has never failed to pay out annual merit raises or bonuses. This not only means a steadily increasing income - it also gives me a sense of security and confidence in my organization.
Embedded in Northside culture are Service Standards. They stress being professional and serving others. A full 50% of annual evaluation scores are based on employees' adherence to these Service Standards. As such, Northside employees tend to be supportive, kind, and respectful of one another.
While they set clear expectations and then anticipate that they are met, the leadership team provides a lot of latitude in terms of how we meet those expectations. They're supportive of novel approaches to conducting our work. They are also very interested in each employee's personal development.